Newegg Knowledge Base

Newegg Knowledge Base

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My Orders
View order details or locate an invoice
Track Packages
To track where your package is and get estimated delivery date
Cancel Order
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Returns
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Get Product Help
Contact seller or reach out to product manufacturer
My Account
Update payment info, shipping address, or your account email/password

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Help Topics

  • Ordering

    • Order Status & History
    • Checking the status of an order on the Newegg app
    • Sales tax and tax exemption
  • Returns (RMA)

    • Return policy
    • Not eligible for return
    • Restocking Fees, Return Shipping Fees, Full Refunds, and Partial Refunds
  • Newegg Global

    • International Shipping
    • chat with us
    • International payment methods
  • Products

    • Newegg Shuffle FAQ
    • Product Warranties
    • RTX 30 Series FAQ
  • Shipping

    • U.S. Shipping Policy
    • Shipped by Newegg
    • Report a shipping problem
  • Pricing/Promos

    • States we charge sales tax in
    • Price Match Guarantee
    • Buying a Newegg Gift Card
  • Payment

    • Gift Card Terms & Conditions
    • U.S. Payment Methods
    • Newegg Store Credit Card
  • Website

    • Contacting Customer Service
    • chat with us
    • CA Transparency in Supply Chains Act
  • Account

    • Problems logging in
    • Changing your password
    • 2-Step Verification
  • Will Call

    • Will Call hours and locations
    • Will Call pickup time frame
    • About Will Call

Most Popular Topics

  • Newegg Shuffle FAQ
  • QuadPay
  • Product specifications
  • PC Builder Assembly Service
  • Order Status & History
  • Order processing time
  • Promotion code errors
  • Return Policy
  • Return processing time
  • Ordering out-of-stock item
  • Canceling an order
  • Report a shipping problem
  • Still Need Help? Schedule a Callback

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https://www.youtube.com/watch?v=127Qc2-KxI0
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