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Restocking Fees, Return Shipping Fees, Full Refunds, and Partial Refunds

Full Refunds

If you return an item within the item’s return policy period, and in accordance with the Return Policy, you will receive a full refund to the original form of payment* for the items listed below.

You return You receive
  • Defective items through no fault of your own.
  • Wrong items shipped.
  • Items that did not match what was shown on the Site.
100% of the item’s purchase price AND free return shipping label
  • Unopened items returned in the original condition as shipped.
100% of the item’s purchase price but you are responsible for any return shipping costs

Partial refunds

If you return an item within the item’s return policy period, and in accordance with the Return Policy, you may receive a partial refund to the original form of payment* for the items listed below.

You return You receive
  • Non-defective items that are returned opened.
  • Non-defective special orders or custom-built items.
  • Unopened items purchased through Newegg Global that are returned in the original condition as shipped.
85% of the item’s purchase price and you are responsible for any return shipping costs.
  • Opened, non-defective notebook and desktop PCs, tablets and TVs in original condition.
75% of the item’s purchase price and you are responsible for any return shipping costs

You may receive a partial refund to the original form of payment* for the items listed below. Returns for these reasons will require Newegg Customer Service assistance.

You return You receive
  • Non-defective items that are returned unopened and outside of the return policy period
85% of the item’s purchase price and you are responsible for any return shipping costs.
  • Items not in original condition, damaged, missing accessories, retail box, UPC code or showing obvious misuse not due to Newegg error.
  • Physical user damage
Up to 50% of the item’s purchase price but you are responsible for any return shipping costs

Rejected items will be returned to the customer

Returns received in any of the following conditions may be rejected or accepted for a partial refund.

You return You receive
  • Items not in original condition, damaged, missing accessories, retail box, UPC code or showing obvious misuse not due to Newegg error
  • Physical user damage
Up to 50% of the item’s purchase price but you are responsible for any return shipping costs

Rejected items will be returned to the customer

*Excluding items purchased as gifts which are refunded as Newegg Store Credit only and items purchased using Bitcoin which are refunded in the form of a Newegg Gift Card. Read more about Bitcoin purchases here.

Updated on December 23, 2020

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