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Contacting Customer Service

Contacting Customer service

To contact Newegg Customer Service through chat or phone, please click here. Additionally for live chat you will be asked to select the topic you are contacting us about. After you make your selections, enter your question then continue to an agent.

For the fastest service, please try using our self-help tools and knowledge base for quick answers.

Important Information:

To contact us via live chat, please make sure you disable any popup blockers in your internet browser first, or you will not be able to access the chat window.

Contacting a Marketplace seller

To contact a Marketplace seller, click the seller’s name on the item’s page. This will take you to the seller’s profile page, where you can contact them via email or phone.

Updated on September 23, 2020

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