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Resolving a declined payment

If your order has been placed on hold due to a payment decline, you can resubmit your order quickly and easily either through your order history or through the “Payment Authorization Failed” email.

To resubmit your payment through your account, please do the following:

  1. Log in to your account then go to your Order History and click on the declined order.
  2. Press the red lettering that reads “On Hold – Payment Declined“.
  3. As a security measure, you’ll be asked to log in to your account once more then you’ll be taken to a page that allows you to re-enter your payment and billing info.

To resubmit your payment through your “Payment Authorization Failed” email, please do the following:

  1. Open the email and click on the blue button that reads “RESUBMIT PAYMENT”.
  2. You will be taken to a page where you can log in to your account.
  3. After you have logged in, you will be taken to a page that allows you to re-enter your payment and billing info.

If you checked out as a guest or are not able to reprocess your payment, please contact us!

Updated on June 8, 2018

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