Newegg is proud to partner with Synchrony to offer customers a simple and safe Newegg Store Credit Card with no annual fee*. Easy to use account management can be accessed from the convenience of your computer or mobile device. Enjoy exclusive benefits including:
- 6 Months Special Financing** on orders of $199 or more
- 12 Months Special Financing** on orders of $499 or more
Frequently Asked Questions
Q: Can a Newegg customer service agent help me retrieve my Newegg Store Credit Card information?
A: To protect the cardholder, Newegg does not have access to Newegg Store Credit Card information. Please contact Synchrony at 866-396-8254 to access any information.
Q: What are your hours?
A: Synchrony Hours (EST)
- Mon-Sun: 8:00am-12:00am
- Thanksgiving: CLOSED
- Christmas: CLOSED
Q: Can a customer service agent help me place my order with my Newegg Store Credit Card?
A: No, orders can only be placed by the Newegg Store Credit Card holder online.
Q: I completed a credit application but haven’t received a response. What should I do?
A: You will receive a response from Synchrony Bank either within seconds of submitting the credit application online, or within 30 days via a letter with additional information.
Q: Who do I call for questions and what can they do to help?
A: Contact the Newegg Store Credit Card Customer Service team by calling 866-396-8254. After validating your identity, you will be provided with an automated Account Summary (available credit, current balance, last payment amount, last payment date, last statement balance, minimum payment due). This customer service number also provides Natural Language Interactive Voice Response (IVR) to help determine your needs. Categories available include:
- Credit line increase request
- Report lost/stolen account
- Make a payment
- Additional cards request
- Account activation
- Replacement cards
- Change address/phone
- Speak with an agent
Q: How do I find information on the terms of my account?
A: The Terms and Conditions are included in the credit application account agreement, or you can find them at www.newegg.com/newegg-store-credit-card.
Q: What does Special Financing mean?
A: With Special Financing, you can get No Interest If Paid in Full within 6 or 12 Months+ on qualifying purchases with your Newegg Store credit card. Interest will be charged to your account from the purchase date if the promotional balance is not paid in full within 6 or 12 months. Minimum monthly payments required. The 6 month offer applies to purchases of $199 or more. The 12 month offer applies to purchases of $499 or more
Q: Can I manage my account online?
A: Yes. Consumer Center, accessible via www.MySynchrony.com, provides self-servicing processes such as:
- Access your account at any time that’s convenient for you
- Access your statement—after you have enrolled in eBill
- Make free same-day online payments until 11:59PM ET
- Enroll in monthly Autopay
Q: Are there any items that are not eligible for purchase with the Newegg Store Credit Card?
A: Newegg Store Credit Card cannot be used for purchases that includes Will Call, Subscription, ISO and PSP orders, or pre-orders/backorders. This payment method is not valid if Shopping Cart contains a gift card item including physical, digital and 3rd party.
Q: When are statements mailed and payments due?
A: Statements are mailed out once a month. The due date for your payment is displayed on your statement. You can access your statement online, at any time, by visiting MySynchrony.com and logging into Consumer Center.
Q: How can I make a payment on my account?
A: Via Consumer Center, mail in, customer service 866-396-8254 Interactive Voice Response (IVR) by phone, with a customer service agent, and directly with your bank by arranging automated payments. Mail payments to:
P.O. Box 960061
Orlando, FL 32896-0061
Q: Do you charge late fees for late payments?
A: Yes, you may be charged a fee for a late payment. Refer to your account terms and conditions for more information.
Q: Will my purchases made on the Newegg Store Credit Card automatically tie to my rewards account?
A: No. To take advantage of this benefit, simply ensure that you’ve registered for the Newegg Rewards program after applying for a Newegg Store Credit Card Account. Not all products qualify for EggPoints.
* For new accounts: Purchase APR is 29.99%. Minimum interest charge is $2.
** Subject to credit approval. Minimum monthly payments required. See website for details: www.newegg.com/newegg-store-credit-card.
+ Offer applies only to single-receipt qualifying purchases. No interest will be charged on the promo balance if you pay it off, in full, within 6 or 12 months. If you do not, interest will be charged on the promo balance from the purchase date. Depending on purchase amount, promotion length and payment allocation, the required minimum monthly payment may or may not pay off promo balance by end of promotional period. Regular account terms apply to non-promotional purchases and, after promotion ends, to promotional balance. For new accounts: Purchase APR is 29.99%; Minimum interest charge is $2. Existing cardholders should see their credit card agreement for their applicable terms. Subject to credit approval. We reserve the right to discontinue or alter the terms of this offer any time.