Returns (RMA)

Returning an item

In order to return an item you will first need an RMA (Return Merchandise Authorization) number. Based on the type...
Restocking Fees, Return Shipping Fees, Full Refunds, and Partial Refunds

Newegg does not charge any restocking fees for returns regardless of the reason for return.
Editing or canceling a return

Most returns can easily be cancelled from your Account Dashboard. You can also edit a return by canceling an existing...
Return policy

The Overall Return Guidelines apply for items sold and shipped by Newegg. All returns require a RMA (Return Merchandise Authorization). All RMAs must be approved by Newegg.
Return address

Once you have set up a return, you can return your product to Newegg. Shipping a return To ship your...
Exchanging an item for a different item

While we do not offer exchanges, we can offer a return for a refund as long as your item is eligible.
Returning a consumable item (ink, paper, etc.)

To return a consumable item (printer ink, paper, blank CDs,etc.), please contact us by phone, chat or email. Unlike most...
Dropping off a return

With Newegg’s shipping label, you’re more than welcome to drop off your return at a designated UPS drop off location.
Item is missing from your order

If an item is missing from your order, please follow the steps found here.
Refusing delivery (return to sender)

If you intend to refuse delivery, please contact us beforehand so that we can make sure you are refunded in...