If you experience any delivery issues with your order, let us know within 15 days from delivery date. Please see steps below on how to report a delivery issue.
How to report a delivery issue
- Sign in then find your order within your order history
- As a guest customer, you can Find Your Order here
- If eligible select Refund or Replace located to the right of the item then select your items and tracking.
- Select your return reason, then complete your return information along with a detailed description of the issue.
- We’ll need additional information with return Lost Shipment. When selecting your tracking number, all items with this tracking number will automatically be selected. If other items need to be returned under a different return reason, please initiate a separate request.
- For Damaged Shipment, be sure to include clear pictures of the damaged items and shipping box, even if the box is undamaged.
- If related to a shipment issue, further info will be sent to your email.
- If related to a regular return, selecting your shipping method, click Submit Return and you’ll be provided with steps to prepare your package for return and to print a label if one is provided or purchased.
Please see the following important reminders when returning an item.
Whats the return processing time?
- Once your return is received, it will be processed within 2-4 business days. You will receive an email notification when your return is received and when it is processed by the returns department.
- If related to a special case such as damaged, lost package, etc. processing time frames will be emailed to you.
Do I need to return multiple items separately for regular returns?
For returns of multiple items that would need to be shipped back to Newegg separately, please set up a separate return for each item so that each package is issued its own shipping label.