Returning a Newegg item is easier than ever with our self-help tools on the website and mobile app. Follow the steps below to start your return in just a few minutes.
How to Return an Item
1. Sign in and locate your order.
Sign in to your Newegg account and find the order in your order history. If you checked out as a Guest, you can look up your order using the email address used at checkout and the 6-digit security code sent to that email.
2. Choose Refund or Replace.
To the right of the order number, select either Refund or Replace. Refund eligibility may vary by product.
3. Select the item and reason.
Pick the item you would like to return and choose a return reason from the drop-down. You can add extra details in the notes field below to help us process your return.
4. Submit your return.
Click Submit Return. You’ll see the steps to prepare your package and print a return label if one is provided or purchased.
What to Expect Next
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Processing Time Standard returns: 2–3 business days after we receive your package. Special cases (damaged items, lost packages, etc.) may take longer; you’ll receive updated time frames by email. |
Multiple Items Need more than one label? Please create a separate return for each product so the correct label is generated for every item. |