Your Newegg Global item can be returned through the website or within the mobile app
Once a return is received, it will be processed within 2-3 business days. You will receive an email notification when your return is received and when it is processed by the returns department.
How to Return an item
- Sign in then find your order within your order history
- If eligible select Refund located to the right of the item then select your items and tracking.
- Select your return reason, then complete your return information along with a detailed description of the issue.
- If related to a shipment issue, further info will be sent to your email.
- If related to a regular return, selecting your shipping method, click Submit Return and you’ll be provided with steps to prepare your package for return and to print a label if one is provided or purchased.
Please see the following important reminders when returning an item or reporting a shipping problem.
Whats the return processing time?
- Once your return is received, it will be processed within 2-3 business days. You will receive an email notification when your return is received and when it is processed by the returns department.
- If related to a shipping problem such as damaged, lost package, etc. processing time frames will be emailed to you.
Do I need to return multiple items separately for regular returns?
For returns of multiple items that would need to be shipped back to Newegg separately, please set up a separate return for each item so that each package is issued its own shipping label.
My return is related to a shipment issue?
To report a shipping problem follow the return process above, and select your issue from the drop down. Here are few important points:
- We’ll need additional information with return Lost Shipment. When selecting your tracking number, all items with this tracking number will automatically be selected. If other items need to be returned under a different return reason, please initiate a separate request.
- For Damaged Shipment, be sure to include clear pictures of the damaged items and shipping box, even if the box is undamaged.