• Order processing time

    Orders take 1 business days to process before leaving the warehouse, while Marketplace items may take 1-3 business days. Once your order has generated tracking information, you will be notified via email.
  • Editing an order

    After an order has been created, the order cannot be edited. In some rare cases you may be allowed to edit the order if there is a mistake on your address or credit card, this will depend on your payment method.
  • No order confirmation

    If you don't see your order in your order history after it's placed, please wait at least 15 minutes to see if it comes up.
  • Order verification

    Order verification (also known as address verification) is one of the ways that we prevent online fraud and protect you from anyone using your credit card against your knowledge.