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U.S. Shipping Policy

Important:

Our shipping carriers continue to operate normally where permitted. Due to global Covid-19 restrictions, there may be service interruptions with some shipments causing delays. We highly recommend to check your tracking details daily for shipment updates before contacting the carrier.

This Domestic Shipping Policy only applies to products that are listed on the Newegg.com website or Newegg mobile application (collectively, referred to as the “Site”) as “Sold and Shipped by Newegg” that will be shipped within the United States.

For a Marketplace item, an item that is listed on the Site as “Sold and Shipped” by a third-party seller through Newegg’s Marketplace platform and not “Sold and Shipped by Newegg” (“Marketplace Item”), the Marketplace Item is shipped directly by the Marketplace seller. Check the Newegg Marketplace seller’s policy for the shipping policy of the individual Marketplace seller. In the event of a conflict between Newegg’s shipping policies and those on a Marketplace Seller’s Policy Page, the Seller’s Policy Page shipping polices shall apply to your orders from that Marketplace Seller. Please note that the processing time excluding shipping for Marketplace Items is 1-2 business days.

General Shipping Terms

These are Newegg’s General Shipping Terms that apply to all domestic shipping options.

  • Delivery times measured in business days.
  • We cannot guarantee same day shipping. All orders are subject up to a 1-2 business day processing time prior to shipping. The estimated arrival date is not a guarantee of when the package will be delivered.
  • We process orders on weekends, excluding holidays.
  • Original shipping fees are non-refundable. Shipping fees are for the services provided by the carrier and will not be refunded if item is returned for any reason.

Signature Requirement

We require a signature upon delivery for the following order types:

  • Large Item Delivery
  • Will Call
  • PayPal orders over $750.00
  • Any order shipping outside the United States

Add-on signature service

For a small fee, you may be able to add a signature requirement to any eligible order on which we do not already require a signature. If your order is eligible, you will see the option to add a signature requirement in your shopping cart during checkout.

    • Certain items and shipping methods are not eligible for signature service.
    • ShopRunner shipments are not eligible for signature service.

Shipping Options

Newegg 3 Day, 2 Day, and Next Day Shipping

  • Delivery time measured in business days.
  • Newegg works with a number of professional shipping carriers; your order will be shipped by the carrier that can best meet the guaranteed delivery time.

Large Item Delivery and White Glove Delivery

  • Both delivery methods are designed for large items, like TVs or appliances. White Glove Delivery, however, features room-specific delivery plus unpacking and optional disposal of packing material. For more information, please visit the FAQs for Large Item Delivery and White Glove Delivery.
  • Deliveries will be scheduled by the carrier prior to delivery. Once scheduled, delivery time frame is usually within 3 to 5 business days for most items, delivery within 7 to 10 business days for Major Appliances. Rural locations may require up to 13 business days for delivery.
  • Large Item Delivery is not available to AA, AE, AP, HI, AK, PR and some unique locations, such as specific islands.
  • An adult signature is required to certify acceptance of delivery.
  • For Front Door Delivery, the driver will bring the item to your front door and will not unpack the item.
  • For White Glove Delivery, the driver will bring the item into the room of your choice, unpack the item and dispose of any packaging you do not want (this is not always recommended, in case you need to return the item).

Newegg Ground

  • Estimated delivery within 1-5 business days.
  • This shipping method is only available for select restricted items that must be shipped by ground.
  • P.O. Boxes – We do not ship to standard P.O. Boxes. However, we can ship to residential P.O. Boxes in rural areas.

Super Eggsaver Shipping

  • Estimated delivery within 4 to 7 business days.
  • Super Eggsaver may use more than one shipping carrier to deliver your package. Some carriers will deliver directly from us to you, while others will ship it part of the way, then hand off your package to USPS for final delivery.
  • Super Eggsaver shipping is the only available service for PO BOX address.
  • Super Eggsaver shipping is not available for Alaska, Hawaii, Puerto Rico or APO/FPO/DPO addresses.
  • Not available for all products or warehouses at this time. Alerts will be presented during the checkout process.
  • Maximum package weight is 150 pounds.
  • Maximum order price is $2,000.00.

APO/FPO/DPO Shipping

  • Delivery will take approximately 2 to 6 weeks.
  • Due to size limitations, safety, and carrier restrictions, some items, including the items listed below are not eligible for APO/FPO/DPO Shipping:
    • Monitors 19” and larger
    • DVDs
    • Items containing lithium batteries
    • Large or hazardous items
    • Items shipped by a Marketplace seller
    • And other items

Will Call

  • Hours and Locations
    California
    18045 Rowland Street
    City Of Industry, CA 91748
    Mon-Fri, 10am to 7pm PT
  • Orders must be processed by 3:30 p.m. local time the day of pickup. If an order is processed after 3:30 pm, it will be available for pickup the following business day.
  • You will receive an email when your order is ready for pickup.
  • A photo I.D., the original credit card used to pay for the order, and a printed copy of your “Will Call Order Pickup Slip” are required for package pickup.
  • Only the person whose name is listed on the pickup slip as the “Receiver” can pick up the order.
  • A signature is required for package pickup.
  • Once Newegg has sent you an email stating that your order is ready for pickup, if your order is not picked up within seven business days, then your order will be canceled and refunded.
  • If you need to extend the pickup date, please contact customer service as the pickup date can be extended up to 5 business days.

Newegg Economy

  • Estimated delivery within 2-3 business days.
  • This shipping method is only available for shipments to Puerto Rico.

Newegg Digital Download Delivery Service

  • With downloadable software, you don’t need to wait for shipping. In general, you will receive a download link and security code within approximately 1-3 hours (up to 1 business day if your order requires additional verification to process).
  • For instructions on how to download your item or receive your code click here.

Newegg Standard Shipping Service

  • Items shipped by Newegg.

Shipping Charges

Your total cost for the purchase of any product will include the shipping and handling charges shown on your Newegg invoice. Your original shipping fees are non-refundable in the case of a returned product. Those fees are paid for the services provided by and to the original carrier, and will not be refunded to you if your item is returned for a refund to Newegg.

Cross-Ship

Newegg does not cross-ship products under any circumstances.

Risk of Loss

Newegg will arrange for shipment of ordered product(s) to you, Free On Board (F.O.B.) shipping point, meaning title to the product(s) — excepting software– and risk of loss passes to you upon delivery to the carrier. Newegg reserves a purchase money security interest in the product(s) until its receipt of the full amount due. You agree to allow Newegg to sign appropriate documents on your behalf to permit Newegg to protect its purchase money security interest. Title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. You agree to be bound by any software license agreement once the seal on the package is broken. Newegg will advise you of estimated shipping dates, but Newegg will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.

Delivery Estimates

Please note that unless otherwise stated on the Site, delivery estimates are only estimates and are not guaranteed delivery times, should not be relied upon as such and do not form part of the contract between Newegg and you.

Updated on June 17, 2020

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