Newegg Knowledge Base

Newegg Knowledge Base

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How can we help?

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My Orders
View order details or locate an invoice
Track Packages
To track where your package is and get estimated delivery date
Cancel Order
You can request a cancellation if your order has not been packaged for shipment
Returns
Return an item or check return status
Get Product Help
Contact seller or reach out to product manufacturer
My Account
Update payment info, shipping address, or your account email/password

Help Topics

  • Ordering

    • Order Status & History
    • Order processing time
    • Editing an order
    • Order verification
  • Pricing/Promos

    • Different price than advertised
    • Using a promo code
    • Price Match Guarantee
    • Price matching
  • Returns (RMA)

    • Return policy
    • Returning an item
    • Restocking Fees, Return Shipping Fees, Full Refunds, and Partial Refunds
    • Editing or canceling a return
  • Payment

    • Resolving a declined payment
    • U.S. Payment Methods
    • Newegg Store Credit Card
    • Split payment methods
  • Shipping

    • U.S. Shipping Policy
    • Reporting a delivery issue
    • How to track a package
    • Calculating the shipping cost
  • Products

    • Product specifications and details
    • Discontinued, deactivated or currently unavailable items
    • Product Warranties
    • Product disclaimers
  • Account

    • Benefits of a Newegg Account
    • Report Suspicious Activity
    • Problems logging in
    • Changing your password
  • Website

    • How to place an order
    • Newegg.com website security
    • Time sync error
    • CA Transparency in Supply Chains Act
  • Newegg Global

    • Checking the status of an order on the Newegg Global app
    • How to return a Newegg Global item
    • World EggSaver
    • International payment methods
  • Contact

    • Contacting a Marketplace seller
    • Contacting the manufacturer
    • Call Customer Service
    • Messaging Privacy Policy
  • Report a Security Issue

    • Vulnerability Reporting
  • Will Call

    • About Will Call
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  • FAQ