Newegg Knowledge Base

Newegg Knowledge Base

How can we help?

Searching...
My Orders
View order details or locate an invoice
Track Packages
To track where your package is and get estimated delivery date
Cancel Order
You can request a cancellation if your order has not been packaged for shipment
Returns
Return an item or check return status
Get Product Help
Contact seller or reach out to product manufacturer
My Account
Update payment info, shipping address, or your account email/password

Help Topics

  • Contact

    • Contacting a Marketplace seller
    • Contacting the manufacturer
    • Call Customer Service
  • Report a Security Issue

    • Vulnerability Reporting
  • Ordering

    • Order Status & History
    • Order processing time
    • Editing an order
  • Returns (RMA)

    • Returning an item
    • Restocking Fees, Return Shipping Fees, Full Refunds, and Partial Refunds
    • Editing or canceling a return
  • Newegg Global

    • Checking the status of an order on the Newegg Global app
    • How to return a Newegg Global item
    • World EggSaver
  • Products

    • Product specifications and details
    • Discontinued, deactivated or currently unavailable items
    • Product Warranties
  • Shipping

    • U.S. Shipping Policy
    • Reporting a delivery issue
    • How to track a package
  • Pricing/Promos

    • Different price than advertised
    • Using a promo code
    • Price Match Guarantee
  • Payment

    • Resolving a declined payment
    • U.S. Payment Methods
    • Newegg Store Credit Card
  • Website

    • How to place an order
    • Newegg.com website security
    • Time sync error
  • Account

    • Report Suspicious Activity
    • Problems logging in
    • Changing your password
  • Will Call

    • About Will Call

Most Popular Topics

  • Checking the status of an order on the Newegg app
  • Order processing time
  • Using a promo code
  • Product specifications and details
  • U.S. Payment Methods
  • Price Match Guarantee
  • Ordering an out-of-stock item
  • Shipping Regulations
  • Free gift item
  • Using BitPay on Newegg
© 2000-2023 Newegg Inc. All rights reserved. |