In order to return an item you will first need an RMA (Return Merchandise Authorization) number. Based on the type of item you purchased, you can find more information below.
Newegg returns:
If your item is sold and shipped by Newegg you can find more information here on how to return a Newegg item
Marketplace returns:
Marketplace Items are covered by the Marketplace seller’s return policy. You can find more information here on how to return a Marketplace item.
International returns:
For international customers, please click on the following link to file a return: How to return a Newegg Global item.
Applies To All: We do not exchange for a different item. Replacements are for the exact same model. If you would like a different item, you would need to return the item for a refund (if eligible) and then place a new order for the item you want.