Returning a Marketplace item is similar to returning any other item. First, click here to request an RMA (Return Merchandise Authorization) number: Return an Item.
- The processing time frame for Marketplace returns is 5 business days.
- Please note, not all marketplace items may be eligible for refund or replacement. Each seller has their individual return policy listed on their profile page, which will determine the product’s eligibility.
Steps to returning a marketplace item
If you see a message asking you to contact Customer Service, please chat with us and we’ll gladly help.
- Sign in to your account. Guest customers, please click here.
- Navigate to order history. items that are eligible to return will display a blue Refund and/or Replace button.
- Follow onscreen instructions and select the item, quantity, return reason, and leave a description of the issue. Once complete, select the Submit.
- Select your return shipping method. When ready, click Submit Return. On the confirmation page you’ll receive steps on how to prepare your package and print a label if one was provided or purchased.
How can I contact a seller directly?
Click on the seller’s name to view their contact information, customer rating and return policy.