Returning a Marketplace item is similar to returning any other item. First, click here to request an RMA (Return Merchandise Authorization) number: Return an Item.
Steps to returning a marketplace item
If you see a message asking you to contact Customer Service, please reach out to us and we’ll gladly help.
To log in to your account or if you checked out as a guest, please click here.
Please note not all marketplace items may be eligible for refund / replacement. Each seller has their individual return policy listed on their profile page, which will determine the product’s eligibility.
After navigating to your order history, items that are eligible for a return will display a blue “Refund” and/or “Replace” button.
During the return process you will need to select your item, quantity, return reason, and leave a detailed description of the issue. Once finished, select the “Submit” button
The final step is to select your return shipping method. Once that has been completed, click on the “Submit Return” button to be taken to a confirmation page which will provide you with steps on how to prepare your package for return and to print a label if one was provided or purchased.
How can I call a seller directly?
If you would rather call the Marketplace seller, you can view their phone number by clicking on the seller’s name.
The seller’s page will display their contact information, customer ratings and return policy.