1. Self-Help Home
  2. Returns (RMA)
  3. How to return a Newegg item

How to return a Newegg item

Returning a Newegg item is easier than ever with our new self-help features. You can find more information on how to create a return or report a shipment issue below.

How to Return an item

  1. Sign in then find your order within your order history
    • As a guest customer, you can Find Your Order here
  2. If eligible select Refund or Replace located to the right of the item then select your items and tracking.
  3. Select your return reason, then complete your return information along with a detailed description of the issue.

    • If related to a shipment issue, further info will be sent to your email.
    • If related to a regular return, selecting your shipping method, click Submit Return and you’ll be provided with steps to prepare your package for return and to print a label if one is provided or purchased.

Return FAQ

Please see the following important reminders when returning an item.

Whats the return processing time?

  • Once your return is received, it will be processed within 2-4 business days. You will receive an email notification when your return is received and when it is processed by the returns department.
  • If related to a special case such as damaged, lost package, etc. processing time frames will be emailed to you.

Do I need to return multiple items separately for regular returns?
For returns of multiple items that would need to be shipped back to Newegg separately, please set up a separate return for each item so that each package is issued its own shipping label.
My return is related to a shipment issue?
To report a shipping problem follow the return process above, and select your issue from the drop down. Here are few important points:

  • We’ll need additional information with return Lost Shipment. When selecting your tracking number, all items with this tracking number will automatically be selected. If other items need to be returned under a different return reason, please initiate a separate request.
  • For Damaged Shipment, be sure to include clear pictures of the damaged items and shipping box, even if the box is undamaged.

Updated on August 18, 2021

Related Articles