Something wrong with your delivery? Let us know within 15 days of the delivery date and we’ll start a refund or replacement. Reporting is quick — most requests are processed in 2–3 business days.
How to report a delivery issue
1. Find your order.
Sign in and open your order history. If you checked out as a guest, use Find Your Order instead.
2. Click Delivery Issues on your order.
The button sits at the top-right of the order, next to Refund, Replace, and Get Product Help.
3. Select the affected items.
Check each item that has an issue.
4. Pick a reason and add details.
Choose the reason that fits, then describe what happened so our team can help quickly.
5. Submit your request.
We’ll email you with refund or replacement details — typically within 2–3 business days.
Which reason should you choose?
• Damaged — the item or its packaging arrived broken. Include clear photos of both the item and the shipping box (even if the box looks fine on the outside). You may be asked to return the item; if so, we’ll email a free return label.
• Lost Shipment — tracking says delivered, but you never received the package. If other items in the order need to be reported for a different reason, file those as a separate request.
• Missing Item — the package arrived but one or more items inside are missing.
Delivery issue FAQ
How long does processing take?
Once we receive your request, we’ll process it within 2–3 business days. You’ll get one email when the request is issued and another once it’s been processed. If we need more time, we’ll let you know by email.
Do I have to return multiple items separately?
If your items shipped in separate boxes, yes — each box ships back on its own return label. Items that arrived in the same box can usually go back together.