Checking the status of a return

If you have a Newegg account, click here to log in to your return history.
If you ordered as a guest, enter your order info here to check the status of a return.

If you reported a shipping issue when creating a return, it will go through the following process.

The total processing time when reporting a shipping issue from Step 1 to Step 3 can be 2 business days. See below for more info.

Step 1: Report a shipping problem

When creating a return within your account history or by tracking your order:

Select the type of shipping issue from the return reasons.
Once you submit all the details, you will receive an update in 1-4 hours via email with more information about your return.

Step 2: Review

Once submitted, it will go through a review process and at each stage you will be notified via email.

Step 3: Claim Resolution

If Approved:
A final resolution will be arranged such as a refund or replacement.

If Denied:
Your claim has been declined and at that point no further resolution will be taken.

Updated on September 25, 2025