To check the status of a return:
- If you have a Newegg account, click here to log in to your return history.
- If you ordered as a guest, enter your order info here to check the status of a return.
To check the status of a shipping issue:
If you reported a shipping issue when creating a return, it will go through the following process.
- The total processing time when reporting a shipping issue from Step 1 to Step 3 can be 2-5 business days. See below for more info.
Step 1: Report a shipping problem
When creating a return within your account history or by tracking your order:
- Select the type of shipping issue from the return reasons.
- Once you submit all the details, you will receive an update in 1-4 hours via email with more information about your return.
Step 2: Review
Once submitted, it will go through a review process and at each stage you will be notified via email.
Step 3: Claim Resolution
If Approved
A final resolution will be arranged such as a refund or replacement.
or
If Denied
Your claim has been declined and at that point no further resolution will be taken.
A final resolution will be arranged such as a refund or replacement.
or
If Denied
Your claim has been declined and at that point no further resolution will be taken.