Most Newegg items can be returned for a refund or replacement directly from your Account Dashboard. What would you like to do?
Newegg Return Policy
Return windows, conditions, and what’s eligible.
Start a return
Refund or replace an item from a Newegg order.
Package & ship it back
How to pack, label, and drop off your return.
Check return status
Track an active return or shipping claim.
Edit or cancel a return
Change or cancel an existing return request.
Start a Return
1. Sign in and open Order History.
Go to your Order History and locate the order you’d like to return. Guest? Use Find Your Order.
2. Choose Refund or Replace.
Click Refund or Replace to the right of the order number. Refund eligibility may vary by product.
3. Select the item and return reason.
Pick the item, choose a return reason from the dropdown, and add details in the notes field.
4. Submit your return.
Click Submit Return. You’ll see next steps for packaging and printing your label.
Note: Newegg does not exchange items for a different model. Replacements are for the exact same item. For something different, return for a refund (if eligible) and place a new order.
Marketplace items
Marketplace items are sold by third-party sellers and covered by each seller’s return policy. Start a Marketplace return from your Order History the same way — the seller will review and respond directly. See How to return a Marketplace item for details.
Package & Ship Your Return
Returned items should be in their original retail box with all accessories and packaging (Styrofoam, inner boxes, fasteners, etc.). Open Box and Recertified products without a retail box can use the packaging they shipped in.
1. Pack the item securely.
Place the item in a shipping box with the original protective material.
2. Seal the box and attach the label.
Tape securely and affix the return label outside. Remove or cover any old shipping labels.
3. Drop off the package.
Bring it to the carrier indicated on your return label.
Open the RMA label email, tap Return Label & QR Code, and a UPS store can scan it and print the label for you.
TVs, major appliances, and other “Large Item Shipping” items need a carrier pickup. Contact Customer Service to arrange one.
Remove any account passwords before shipping so our team can access the system for testing and inspection.
5200 Shea Center Dr., Ontario, CA 91761. Most returns use a prepaid label so you won’t need this. Ship-only — no in-person drop-off.
Check the Status of Your Return
Once we receive your return, it’s typically processed within 2 business days. Special cases (damaged or lost packages) may take longer — you’ll be emailed an updated timeline.
1. Account customers: open your Return History to see active and completed returns.
2. Guest customers: use Find Your Order, then open the Returns tab to check status.
⚠ Why a return might be rejected
A return can be denied if the item arrives at our facility in one of the following conditions:
• Doesn’t match the reported reason — e.g., a return filed as “dead on arrival” that powers on and works normally on inspection.
• Missing or altered identification — serial number, UPC code, model/part number, or warranty label is missing, damaged, or unreadable.
• Missing original packaging or accessories — retail box, manuals, cables, or any items originally included must be returned.
• Physical damage — if your item arrived damaged, that’s a shipping issue, not a return. Report it through your order’s Delivery Issues option instead.
• Mail-in rebate submitted — items with a submitted rebate can’t be returned.
• Tampered with or modified — products that appear customized or altered.
• Writing on the original box — never write or mark on the retail packaging. Apply your shipping label to the outer carton, not the product box.
If you reported a shipping issue
Lost, damaged, or wrong-item claims go through a short review. Total processing time is typically 2 business days, with email updates at each stage:
• Step 1 — Report: Submit your return and select the shipping-issue reason.
• Step 2 — Review: Our team reviews the claim and emails at each stage.
• Step 3 — Resolution: Approved claims get a refund or replacement. Denied claims include an email explaining the decision.
Edit or Cancel a Return
There’s no edit option for an active return — instead, cancel it and create a new one with the updated details.
Cancel a return (signed in)
1. Open Return Status/History.
Sign in to your account and open Return Status/History from your dashboard.
2. Cancel the return.
Find the return in your list and click Cancel Return. It will be canceled right away.
Cancel a return (guest order)
1. Look up your guest order.
Open the guest order lookup, enter your email, then the 6-digit security code sent to that email.
2. Open the Returns tab and cancel.
Click Returns, find the return number, and click Cancel Return. You’ll get a confirmation.
Edit a return
Cancel the current return using the steps above, then start a new one from Order History with the updated details. Need help? Customer Service can assist.