If you experience any delivery issues with your order, let us know within 15 days from delivery date. Please see steps below on how to report a delivery issue.
How to report a delivery issue
- Sign in then find your order within your order history
- As a guest customer, you can Find Your Order here
- Select the DELIVERY ISSUES button located at the top right of the order, then select your items.
- Select the reason from the drop down and leave a detailed description of the issue.
- A request for a refund/replacement will be issued which you will receive info for via email
- For Lost Shipment, if other items need to be reported under a different reason, please initiate a separate request.
- For Damaged, be sure to include clear pictures of the damaged items and shipping box, even if the box is undamaged.
- Damaged items may need to be returned back to us. If needed, you will be emailed with return details including a free return label
Delivery Issue FAQ
Whats the processing time?
- The processing time after the request is received is within 2-3 business days. You will receive an email notification when your request is issued and another once we have processed the request
- If more time is needed for an issue, you will be emailed with the details
If I need to return multiple items, would it need to be done separately?
If there are multiple items and they are in individual shipping boxes, then yes you would need to send them back separately.