• Ordering by phone, fax, email or mail

    We don’t take orders by phone, fax, chat, email or mail. The only way to place an order is to check out using our online shopping cart.

  • Resolving a declined payment

    If your order has been placed on hold due to a payment decline, you can resubmit your order quickly and easily either through your order history or through the “Payment Authorization Failed” email. To resubmit your payment through your account, please do the following: Log in to your account then…

  • No order confirmation

    If you don’t see your order in your order history after it’s placed, please wait at least 15 minutes to see if it comes up.

  • Subscribing to the Newegg newsletter

    To sign up for the Newegg.com newsletter, please click here. As a subscriber, you will receive exclusive deals and promo codes. You will also receive sneak previews on special promotions, including new releases and pre-order opportunities. Important: You must be subscribed for at least 24 hours before using a newsletter…

  • Super Eggsaver

    Super Eggsaver is a low-cost 4-7 business day shipping method for eligible items. Shipping time does not start counting until after your order ships out. All orders take 1-2 business days to process before shipping out. Not available for Alaska, Hawaii, Puerto Rico, or APO/FPO/DPO addresses. Not available for all…

  • APO/FPO/DPO shipping

    We ship to APO/FPO/DPO military addresses around the world using USPS. Delivery can take up to 2-6 weeks. Packages will not be trackable.

  • Order Status & History

    This article will guide you through the process of how to check the status of an order on Newegg.com order.

  • Order processing time

    Orders take 1-2 business days to process before shipment, this includes Marketplace orders.

  • Newegg Marketplace Purchase Protection

    With the Newegg Marketplace Guarantee, if you meet the requirements, you may be eligible for reimbursement of the purchase price of any item you purchase from a Newegg Marketplace seller.