If you intend to refuse delivery, please contact us beforehand so that we can make sure you are refunded in a timely manner. Refused shipments are treated as a regular return (2 business days to process upon arrival). International packages: DO NOT refuse the shipment. Please contact Newegg Customer Service for…
Downloadable software is generally received via email in about 1-3 hours. It can take up to 1 business day if the order requires additional verification.
To check the status of a return: If you have a Newegg account, click here to log in to your return history. If you ordered as a guest, enter your order info here to check the status of a return. To check the status of a shipping issue: If you…
Refunds for purchases made via BitPay can be processed either directly to BitPay or as a Newegg Gift Card.
Here you can find some helpful external links to articles and pages about downloadable items, tech forums, product reviews and many more.
After an order is canceled or a return is processed, refunds will be issued back to your original payment method. The exact time frame may be different depending on your bank and payment method.
While we do not offer exchanges, we can offer a return for a refund as long as your item is eligible.
We currently don’t offer cross-shipping. Returns must be received and inspected before we ship a replacement. Important: If you need a quicker replacement, we recommend returning your item for a refund (if eligible) and placing a new order.
To return a consumable item (printer ink, paper, blank CDs,etc.), please contact us by phone, chat or email. Unlike most items, only a Newegg Customer Service agent can set up a return. Face masks products are final sale and cannot be returned for any reason. Important: The item must be…
If an item is Discontinued, Deactivated or Currently Unavailable, it means we don’t know if or when we’re going to carry it again. Note: If we expect to restock an item soon, you will see an AUTO NOTIFY button on the item’s page. If we don’t plan on restocking, we’ll…