Shopping during the holidays can be stressful. That’s why we’re offering the Extended Holiday Return Policy for certain products. To determine if a product is covered by the Extended Holiday Return Policy please check the Warranty & Returns tab on the item’s product page. All other terms and conditions outlined in the Newegg Return Policy, including restocking fees and non-returnable items, still apply.
For purchases placed between November 1st, 2025 to December 31, 2025, you will have until January 31, 2026 to return your product. There’s nothing additional that you have to do!
✨Holiday Shopping Support & Perks✨
By signing up, you’ll gain access to a variety of member-exclusive benefits, including:
- Free Shipping**
- Exclusive offers
- Member-only discounts
- Product warranty discounts
- Enhanced returns
- Dedicated customer service line
- Promotional offer through account settings for NordVPN (3-month trial)
- Promotional offer sent via email for bPerx magazine subscription
** Free shipping: Some items such as oversized and freight items are not supported. Free shipping only applies to continental US and the District of Columbia. (AK, HI & PR excluded)
Make the most of your Newegg+ perks all season long — there’s no limit to how often you can use them! Joining is easy: visit your Account Settings and select “Newegg+” under “Manage Account”.
If you don’t yet have a Newegg account, you can create one first and then opt in to Newegg+. Once you’re a member, you can manage your membership at any time and update your preferences to opt in or out of marketing emails and SMS messages.
For additional details, please visit Newegg+
If you purchase an item from Newegg.com that displays the Price Match Guarantee badge at the time of purchase, and then you find the exact same item at a lower price — from Newegg or a qualifying major retailer* — within 14 calendar days, let us know. We’ll issue you a Newegg Customer Care Card to cover the difference.
For complete details, including additional terms and exclusions, please visit Price Match Guarantee.
You can view the current status of your order, shipment history, and tracking information right from your Newegg account.
Ready to check? Follow the steps in our guide here:
How to Check Your Order Status
Whether you have a question about your order, need help with a return, or just want to talk to someone about your holiday shopping experience — our friendly representatives are ready to help.
You can reach our Customer Service team at 1‑800‑390‑1119,
Monday–Friday, 7:00 AM to 5:30 PM PST.
Prefer to chat? We have that too!
Visit our Customer Support Contact Page and enter your information on the Chat With Us window to connect with a live agent.