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How to return a Newegg item

Returning a Newegg item is easier then ever with our new self help features. You can find more information below.

  1. To return an item, scroll to the top of the website and select Return An Item from the customer service drop down or Return an Item at the bottom of the website.
  2. If you checked out as a guest enter your order information under Find Your Order or select Sign In if you have an account.
  3. Once you find your item, if eligible select Refund or Replace located to the right of the item.
  4. Complete your return information along with a detailed description of the issue. Once your finished selecting your shipping method, click Submit Return.
    • The final screen will provide you with steps to prepare your package for return and to print a label if one is provided or purchased.

Information

  • For returns of multiple items that would need to be shipped back to Newegg separately, please set up a separate return for each item so that each package is issued its own shipping label.
  • Once your return is received, it will be processed within 3-5 business days. You will receive an email notification when your return is received and when it is processed by the returns department.

What to do if you cannot print your return label

**Not applicable for international returns. US and Canada only**

If you receive  return label and are unable to print it at home, you can go to a UPS store and ask the UPS representative to print the label based off of the QR code located on the return label. To get to the QR code, please do the following:

  1. From within your RMA label email, click on the “Return Label & QR Code” button
  2. Scroll down to view the QR code
  3. Show the QR code to the UPS representative so they can  scan and print it.
Updated on September 14, 2020

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