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Service Net information

As of June 22, 2017 we will no longer sell Service Net warranties. For information on our new warranty provider, please see here.

AIG Repair Terms and Conditions

SERVICE CONTRACT

This document sets forth the entire Contract between the Service Contract
Administrator and Obligor, hereinafter referred to as We, Us and Our, and the
Purchaser, as You and Your. No representation, promise or condition herein shall
modify these terms. Service Net Warranty, LLC (“Service Net”) is contractually
obligated to You to provide service under this Contract where in accordance
with and as allowed by state law. If this Contract is purchased in Florida or
Oklahoma, AIG Warranty Services of Florida, Inc. (“AWSF”) is contractually
obligated to You to provide service under this Contract. Service Net (1-800-
343-4441) and AWSF (1-800-250-3819) can be contacted at 650 Missouri
Avenue, Jeffersonville, IN 47130.

  1. WHAT IS COVERED. We will furnish labor, parts, and/or replacement
    equipment (or pay for same) necessary to repair operational or mechanical
    breakdowns of the Product specified in this Contract, provided such service is
    necessitated by Product failure during normal usage. The Product specified and
    covered includes only equipment as originally configured including memory and
    hard disk drive upgrades installed at time of purchase and charged for in this
    Contract. Coverage also applies to the parts and accessories that are necessary
    to the covered Product’s functionality, but does not apply to accessories that
    are used in conjunction with or to enhance the performance of the covered
    Product. Power Surge and Spike: This service plan protects against operational
    failure of a covered Product if a failure occurs while connected to a surge
    protector accepted by the Underwriter’s Laboratory. Your surge protector
    may be collected by Us for examination.
  2. HARDWARE UPGRADE COVERAGE. This Contract will cover any
    internal hardware components, including memory and hard disk drive products
    purchased through a Dealer/Retailer and installed into equipment at the time
    of purchase. This Contract does not cover installation of hardware upgrades
    installed after the time of purchase.
  3. WAIT PERIOD. NO WAIT PERIOD REQUIRED.
  4. ACCIDENTAL DAMAGE FROM HANDLING (ADH). ADH pertains
    to You if listed on the reverse side of this Contract. Your Product is protected
    against accidental damage from handling. ADH will end prior to the expiration
    date when We have, as a result of service provided to You, replaced Your Product
    or incurred costs under this plan and all other coverage equal to the original
    purchase price of Your Product (as indicated on your invoice). ADH only covers
    operational or mechanical failure caused by an accident from handling and
    does not include protection against normal wear and tear, theft, misplacement,
    negligence, viruses, reckless, abusive, willful or intentional conduct associated
    with handling and use of the Product, cosmetic damage and/or other damage
    that does not affect the unit functionality, damage caused during shipment
    between You and Our service providers and any other limitations listed in
    the Limitations of Coverage section. Any resultant damage from this type of
    treatment is NOT covered by this ADH program. The use of this coverage
    requires an explanation of where and when the accident occurred as well as
    a detailed description of the actual event. Failure to provide this information
    will result in claim denial.
  5. IMPORTANT NOTE. Repairs recommended by the repairing facility
    not necessitated by mechanical breakdown are not covered unless specifically
    authorized by Us. We reserve the right to inspect the items to be covered, or
    the items covered, as the case may be, prior to coverage or during the coverage
    period. Model number, serial number and original date of purchase of all
    Products to be covered must be provided to execute application for service.
    If You request a service call for a non-covered repair, You will be responsible
    for all costs associated with the repair. In the event You are unable to meet
    the servicer for an onsite repair, if applicable, You must call to cancel the
    appointment one (1) business day prior to the agreed upon time of service or
    You may be responsible for paying the second trip charge for the subsequent
    rescheduled repair. If the Product is found to be performing to the manufacturer’s
    specifications, it will be returned to You. Technological advances may result in
    a replacement product with a lower selling price than the original Product. If
    We replace the product or buyout the contract, the covered product becomes
    property of Service Net and We may, at Our discretion, require the product
    to be returned to Us (or our designee) at Our expense.
  6. TIME FOR SERVICE. Service will be performed during the hours of 8:00
    a.m. to 5:00 p.m. local time Monday through Friday, excluding holidays or
    during the hours of operation of the participating servicing dealer. Any additional
    costs above the service providers authorized hourly rate (premium or overtime
    charges) or after hours service will be at Your expense with exception of health
    related or severe weather related emergencies.
  7. PLACE OF SERVICE. After We authorize Your claim, We will at Our
    option complete the lesser of (a) the repair of Your product with new or
    refurbished parts, (b) replace it with a new or a refurbished product with
    comparable specifications or (c) Buyout your contract for the lesser of current
    market value of a Product with comparable specifications or retail price paid for
    Your Product minus sales tax and claims paid. The decision to repair, replace
    or Buyout will be made solely by Us. If Your product requires repair, service
    will be provided by an authorized service center, the retailer or dealer where
    Your Service Contract was purchased or by subcontractors. Onsite, Carry-In,
    or Mail-In Depot Service will be determined by Us at Our determination,
    unless You have purchased Onsite service. You may be asked to provide proof
    of purchase as a condition for receiving service under this Service Contract.
    Your original, itemized purchase receipt should be kept with this service
    Contract. Non-itemized billing statements will not be accepted. Onsite service
    where applicable requires clear, complete and easy access to the product by
    the authorized servicer and does not include removal or re-installation of an
    installed product. It is possible that certain onsite repairs will not be completed
    onsite, but will require that the product or parts of the product, at the servicer’s
    discretion be removed for shop diagnosis and/or repair and then returned. If
    onsite service cannot be attempted in Your residence due to environmental
    and/or technical requirements, or if You are located more than fifty (50) miles
    from the nearest authorized service center, the cost to transport and/or ship
    Your Product for service will be covered under Your service plan and will go
    against Our maximum liability owed to You under this Service Contract.
  8. SERVICE EXPRESS. Service Express is a benefit “We” provide to all
    Newegg Customers with Replacement and Depot Repair contracts. We stand
    behind Our service and expect that We can repair or replace Your product
    within five (5) business days or less. We will refund to You the cost of the
    service plan You purchased if We take longer than five (5) business days to
    complete Your repair or replacement. The time to repair Your product does
    not include shipping time to or from Our repair facilities. We will repair
    Your product within five (5) business days of receipt at Our repair facility.
    This benefit is not currently available to any Newegg Customers scheduling
    onsite service. Service Express does not cover extended repair times due to
    parts unavailability. In the unlikely event we fail to complete Your repair or
    replacement within five (5) business days, please contact Us at 866-257-9193
    to request a refund of Your service plan cost.
  9. PARTS AND SUBCONTRACTING. Parts used to repair equipment may
    either be new or refurbished at Our sole option. Service may be performed
    by subcontractors.
  10. UNABLE TO REPAIR. If We determine that We are unable to repair
    Your Product due to the unavailability of functional parts, service or technical
    information, or if the cost to repair will exceed the Limit of Liability as described
    herein, the total liability owed to You under this Contract will be the lesser of
    (I) the current market value of a Product of comparable specifications; or, (II)
    the retail price paid for Your Product minus sales tax and claims paid, in lieu
    of service repairs or replacement of a Product of comparable specifications. In
    all cases where parts or technical information are on extended backorder for
    a minimum of sixty (60) calendar days, We will determine if a replacement
    or reimbursement will be made. All contractual obligations are fulfilled, in
    lieu of repairs, upon Product replacement, reimbursement or Contract term
    expiration and the covered Product becomes the property of Service Net and
    We may, at Our discretion, require the Product to be returned to Us (or Our
    designee) at Our expense.
  11. DEDUCTIBLE. No deductible applies to this Contract.
  12. RENEWABILITY. This Contract is not renewable.
  13. LIMITATIONS OF COVERAGE – This Contract Does Not Cover:
    1. Any Product located outside the continental United States, Alaska, and
      Hawaii. (US only).
    2. Service required as a result of any alteration of the equipment, or repairs
      made by anyone other than a participating serving dealer, an authorized service
      provider, its agents, distributors, contractors or licensees, or the use of supplies
      other than those recommended by the manufacturer.
    3. Damage or other equipment failure due to causes beyond Our control
      including, but not limited to, repairs necessary due to operator negligence, the
      failure to maintain the equipment according to the owner’s manual instructions,
      abuse, vandalism, theft, fire, flood, wind, freezing, power failure, inadequate
      power supply, unusual atmospheric conditions, animal or insect damage, acts
      of war or acts of God.
    4. Service necessary because of improper storage., improper ventilation, any
      utilization of the equipment that is inconsistent with either the design of the
      equipment or the way the manufacturer intended the equipment to be used.
    5. Misuse, abuse, reconfiguration of equipment or improper movement of the
      equipment. Any utilization of equipment that is inconsistent with either the
      design of the equipment or the way the manufacturer intended the equipment
      to be used.
    6. Any and all cases in which the manufacturer of the equipment would not
      honor any warranty regarding the equipment.
    7. Products used in a commercial environment, which is defined as nonresidential,
      multi-user, communal or industrial use, unless specific commercial
      coverage is purchased.
    8. Cosmetic damage such as, but not limited to scratches, dents, rust, and stains.
    9. Non-functional parts such as, but not limited to, plastics, finishes, porcelain
      or enamel parts, knobs and dials, handles (unless critical to the function of
      the Product), or trim.
    10. Consumable Items: Consumable items are defined as any part that is
      considered consumable by the manufacturer or any item that is designed
      to be consumed (wear out) during the life of the Product, regardless if it is
      consumer replaceable or not. Consumable items include, but are not limited
      to: for Computers, Laptops, and Peripherals: batteries; for Printers, Copiers,
      and Multifunctional Equipment: ink, fuser, roller kits, maintenance kits, paper
      trays, and any toner/cartridge; for Consumer Electronics and Appliances: light
      bulbs, lamps (unless purchased as additional coverage), and batteries; for all
      products: telephone or other lines connecting to the equipment.
    11. In-warranty parts not provided or shipped by the manufacturer. Operational
      or mechanical failure covered by manufacturer’s warranty, manufacturer’s
      recall, improper construction, or factory bulletins, (regardless of whether or
      not the manufacturer is doing business as an ongoing enterprise). Defects in
      the equipment due to the manufacturer’s error or improper construction of
      the equipment.
    12. Consequential damages as a result of malfunctioning of or damage to an
      operating part of the covered equipment, or damages as a result of any repairs
      or replacements under this agreement. Damages caused by delays in rendering
      service or loss of use during the period that the Product is at the authorized
      service center or otherwise awaiting parts are not covered. You are responsible
      for creating back-ups of all Your data and software on a regular basis.
    13. Operational or mechanical failure which is not reported prior to expiration
      of this Contract or within 30 days of Product failure.
    14. Any software, including but not limited to, application programs, network
      programs, upgrades, formatting of any kind, databases, files, drivers, source
      code, object code or proprietary data, or any support, configuration, installation
      or reinstallation of any software or data.
    15. Equipment sold without a manufacturer’s warranty or sold “as is”.
      Refurbished products with less than an original ninety (90) days manufacturer’s
      parts and labor limited warranty. Refurbished equipment must be sold on a
      refurbished contract.
    16. Normal, periodic or preventative maintenance and/or checkups, including
      but not limited to customer education, adjustments, cleanings, and convergence.
    17. Loss or damage as a result of violation of existing federal, state or municipal
      codes including repairs to Products not complying with said codes.
    18. Pre-existing conditions (incurred prior to the effective date of coverage),
      known to You. This includes situations where the Product was not taken out
      of the box or utilized prior to manufacturer warranty expiration and a failure
      is discovered upon removal or use during Our coverage.
    19. Equipment where the serial plate attached to the equipment is removed,
      defaced or made illegible.
    20. Television or personal computer monitor screen imperfections, including
      ‘burn in’ or burned CRT phosphor, caused by video games, prolonged display
      of one or more signal(s), or other abuse. All display products that are used
      in an application that requires continuous and/or business operation unless
      additional coverage is purchased.
    21. Damage resulting from unauthorized repair; software virus; or electrical
      wiring and connections; damage caused during delivery or removal, improper
      installation, or setup including, but not limited to packing, unpacking or assembly,
      user facilitated minor adjustments and settings outlined in the Product’s owner’s
      manual, external antenna or local reception problems, inaccessible products
      or parts, negligence, misuse or abuse whether willful or not.
    22. Non failure problems that do not require parts, squeaking or other noises
      and intermittent issues. Subsequent trip charges may need to be paid by You if
      a second “no failure found” diagnosis is determined based on the same problem.
    23. Electronics and PC equipment over 5 years of age.
    24. Installation, removal, or reinstallation of any equipment.
    25. Any cost recoverable under any other warranty, guarantee, or under an insurance policy (in such case, this Contract will cover any applicable deductible).
    26. Any Product failure which is not reported prior to the expiration of this Contract.
    27. Damage or failure caused by bodily fluids, including but not limited to urine and vomit.
    28. Product that has been rented or leased to You.
    29. Loss of use, loss of business, loss of profits, down-time and charges for time and effort.
  14. NO LEMON GUARANTEE. During the term of this Contract, when three
    service repairs, with three separate claim numbers, have been completed on the
    same part, and that same part requires repair under a fourth claim number, as
    determined by Us, Your Product will be replaced with a Product with comparable
    specifications by Us, not to exceed the original retail purchase price. In the
    event a comparable replacement cannot be located, a buyout, not to exceed
    the current market value of a Product with comparable specifications, will be
    provided. This does not include repairs necessary during the manufacturer’s
    warranty period, rework/callback service required after initial service, during
    the warranty of work period provided by the Service Company, or previous
    service Contract terms. Once you have received Your Product replacement
    or buyout all contractual obligations under this Contract have been fulfilled.
  15. CANCELLATION AND REFUND. You may cancel this Contract at
    any time for any reason. If You cancel this Contract within sixty (60) days
    of the date purchased You will receive a refund of the full purchase price less
    any claims. If You cancel this Contract thereafter, You will be refunded the
    remaining days of coverage on a monthly prorated basis, less costs for service
    performed (if applicable). Neither You or the Dealer nor We are obligated to
    renew this Contract beyond the current term.
  16. LIMIT OF LIABILITY. The maximum liability owed to You under
    this Contract will be the lesser of (I) the current market value of a Product
    of comparable specifications; or, (II) the retail price paid for Your Product
    minus sales tax and claims paid, in lieu of service repairs or replacement of a
    Product of comparable specifications. When determining the current market
    value of a Product of comparable specifications a fair analysis is completed using
    current manufacturers’ and distributors’ pricing on comparable products. In the
    event We (I) replace the Product with a Product of comparable specifications;
    (II) reimburse You for the current market value of a Product of comparable
    specifications; or (III) reimburse You for the retail amount of the Product,
    minus claims, minus sales tax, We shall have satisfied all obligations owed
    under this Contract and the covered Product becomes the property of Service
    Net and We may, at Our discretion, require the product to be returned to
    Us (or Our designee) at Our expense. The Insurer and Obligor shall not be
    deemed to provide cover and the Insurer or Obligor shall not be liable to pay
    any claim or provide any benefit hereunder to the extent that the provision
    of such cover, payment of such claim or provision of such benefit would
    expose the Insurer, its parent company or its ultimate controlling entity to
    any sanction, prohibition or restriction under United Nations resolutions or
    the trade or economic sanctions, laws or regulations of the European Union
    or the United States of America.
  17. BUYOUT. We may elect, at Our option, to buyout the Contract during
    the coverage term for the lesser of (I) current market value of a Product with
    comparable specifications or (II) purchase price of Your Product minus sales
    tax and claims paid. You have up to forty-five (45) days from the date of
    authorization to complete your product buyout transaction.
  18. TRANSFERABILITY. You may transfer this Agreement to any person
    by sending written notice to: Service Net, P.O. Box 1411, Jeffersonville, IN
    47131-1411.
  19. RIGHT TO RECOVER FROM OTHERS. If We make any payment, We
    are entitled to recover what We paid from other parties. By accepting settlement
    of a claim, You transfer to Us Your right to recovery against any other party.
  20. INSURANCE SECURING THIS CONTRACT. This is not an
    insurance policy. As the Administrator, We will assist You in understanding Your
    warranty and coverage benefits from the day You purchase Your Plan. If Your
    Product needs repair for operational or mechanical failure, You are required
    to call the toll free number listed on the front of this Contract or submit Your
    claim in writing to Service Net, 650 Missouri Ave., Jeffersonville, IN 47130.
    With any correspondence, please provide Your daytime phone number and
    claim number if applicable. The expiration date and price of this Contract
    are listed on the face of this Contract. There are some limitations of coverage.
    You should review the limitations of coverage paragraph for details. This
    Plan is secured by a contractual liability or reimbursement insurance policy
    provided by Illinois National Insurance Company 500 W. Madison St. 30th
    Floor, Chicago, IL 60601, (800) 250-3819 in all states with the exception of
    AR, CA, FL, MS, NC, NY, OK, VA which are covered by New Hampshire
    Insurance Company, located at 175 Water Street 25th Floor, New York, NY
    10038. Telephone 1-800-250-3819. If, within sixty (60) days after proof of loss
    has been filed, We have not paid a covered claim, provided You with a refund,
    You are otherwise dissatisfied, or We are no longer a going concern, You may
    make a claim directly to the insurance company. Please enclose a copy of Your
    plan when sending correspondence to the Insurer.
  21. ENTIRE CONTRACT. This is the entire Contract and no other written
    or oral modifications are valid.
  22. INCIDENTAL/CONSEQUENTIAL DAMAGES AND WARRANTIES. THE DEALER/RETAILER, THEIR AGENTS, CONTRACTORS OR
    LICENSEES WILL NOT UNDER ANY CIRCUMSTANCES BE LIABLE FOR
    ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING,
    BUT NOT LIMITED TO, PROPERTY DAMAGE, LOST TIME, LOST
    DATA RESULTING FROM THE BREAKDOWN OR FAILURE OF
    ANY EQUIPMENT OR FROM DELAYS IN SERVICING OR THE
    INABILITY TO RENDER SERVICE ON ANY COVERED EQUIPMENT.
    EXCLUSION IS MADE OF ANY IMPLIED WARRANTY OF FITNESS
    FOR A PARTICULAR PURPOSE. THERE ARE NO EXPRESS OR
    IMPLIED WARRANTIES MADE HEREIN.
  23. STATE VARIATIONS. Certain states have specific conditions; conditions
    listed below may apply to You.
    Alabama Residents: The use of non-original manufacturer’s parts is allowed
    under this Contract. If no claim has been made under this Contract, You
    may return this Contract within twenty (20) days of the date the Contract
    was mailed to You, or within ten (10) days of delivery if the Contract was
    delivered to you at the time of sale. In such a case, this Contract will be void
    and the Administrator will refund to You the full amount of the purchase
    price of this Contract. A ten percent (10%) penalty per month applies to
    any refund not paid or credited within forty-five (45) days after return of
    the service contract. This right to void the Contract is not transferable and
    applies only to the original Contract purchaser. If You cancel this Contract
    otherwise, You will be provided a pro rata refund less an administrative fee of
    twenty-five ($25) dollars. In the event that We cancel this Contract for any
    reason, except nonpayment of the Contract fee or a material misrepresentation
    by you, We shall provide You with written notice of such cancellation at least
    five days prior to the effective date of the same. Arizona Residents: The
    Cancellation section of this Contract is deleted in its entirety and replaced
    with the following: If this Contract is canceled You will be provided a pro rata
    refund after deducting for administrative expenses not to exceed twenty-five
    ($25) dollars associated with the cancellation. Further, We will not cancel or
    void this Contract due to preexisting conditions, prior use or unlawful acts
    relating to the product or misrepresentation by Us or Our subcontractors.
    No claim incurred or paid will be deducted from the amount to be returned.
    Neither We, Our assignees, nor Our subcontractors will cancel or void coverage
    under this Contract due to Our failure to provide correct information or Our
    failure to perform the services or repairs provided in a timely, competent, and
    workmanlike manner. The Provider is Service Net Warranty, LLC located at 650
    Missouri Ave., Jeffersonville, IN 47130, Telephone number 1-800-343-4441.
    California Residents: If You cancel this Contract within 60 days from the
    date of receipt, You will receive a full refund of the purchase price less the cost
    of any claims paid. If You cancel this Contract after 60 days from the date
    of receipt, You shall receive a pro rata refund of the purchase price less any
    claims paid. If You cancel this Contract, You must provide written notice
    of cancellation to the Administrator at the address below. In addition, the
    Administrator may assess a cancellation or administrative fee, not to exceed
    ten (10) percent of the price of the Service Contract or twenty-five ($25)
    dollars, whichever is less. Informal dispute resolution is not available under
    this Contract. The Administrator is Service Net Warranty, LLC located at 650
    Missouri Ave., Jeffersonville, IN 47130. Connecticut Residents: This Contract
    is automatically extended while the product is being repaired. You may cancel
    this Contract if You return the product or the product is sold, lost, stolen,
    or destroyed. Resolution of Disputes: If You purchased this Service Contract
    in Connecticut, You may pursue arbitration to settle disputes between You
    and the provider of this Contract. You may mail Your complaint to: State of
    Connecticut, Insurance Department, P.O. Box 816, Hartford, CT 06142-0816,
    Attn: Consumer Affairs. The written complaint must describe the dispute,
    identify the price of the product and cost of repair, and include a copy of this
    Contract. The Provider is Service Net Warranty, LLC located at 650 Missouri
    Ave., Jeffersonville, IN. 47130, Telephone number 1-800-343-4441. Florida
    Residents:
    If You cancel this Contract, return of premium will be based upon
    ninety percent (90%) of unearned pro rata premium less any claims that have
    been paid or less the cost of repairs made on Your behalf. If We cancel this
    Contract, return of premium will be based upon one hundred percent (100%)
    of unearned pro rata premium. The rate charged for this service contract is not
    subject to regulation by the Florida Office of Insurance Regulation. Georgia
    Residents:
    The Administrator may not cancel this Contract except for fraud,
    material misrepresentation or non-payment by You. Notice of such cancellation
    will be in writing and given at least thirty (30) days prior to cancellation. You
    may cancel this Contract at any time. Cancellation will comply with Section
    33-24-44 of the Georgia Code. Refunds will be based on the excess of the
    consideration paid for this Contract above the customary short rate for the
    expired term of the Contract. If cancelled by Administrator, refund will be
    on a pro-rata basis. Claims paid shall not be deducted from any refund owed.
    Hawaii Residents: Any refund not made within forty-five (45) days shall
    include a ten percent (10%) per month penalty. This contract does not cover
    consequential damages or pre-existing conditions. In the event We cancel this
    contract, we shall provide five (5) days prior notice of such cancellation which
    notice shall include the effective date of cancellation. Illinois Residents: If
    no claim has been made under this Contract, You may return this Contract
    within thirty (30) days of the date of contract purchase. Any cancellation of
    this Contract more than thirty (30) days after its date of purchase made
    pursuant to the Cancellation Section, reverse, is subject to a cancellation fee
    equal to the lesser of ten percent (10%) of the price of the contract or fifty
    ($50) dollars. The obligor, Service Net Warranty, LLC, is the party responsible
    for honoring cancellation requests. This Contract does not cover failure resulting from normal wear and tear. Indiana Residents: Proof of payment for this
    Contract constitutes proof of payment to the insurer identified in the Coverage
    and Term section, reverse, for reimbursement insurance coverage specified in
    that section. Michigan Residents: If the performance of this Service Contract
    is interrupted because of a strike or work stoppage at the company’s place of
    business, the effective period of the Service Contract shall be extended for the
    period of the strike or work stoppage. New Mexico Residents: You may return
    this service contract within 20 days of the date this service contract was mailed
    to You, or within 10 days if the service contract was delivered to You at the
    time of sale. If You made no claim, the service contract is void and the full
    purchase price will be refunded to You. A 10% penalty per month will be
    added to a refund that is not made within 60 days of Your return of the service
    contract. If You cancel this Contract thereafter, You will be refunded the
    remaining days of coverage on a monthly prorated basis, less costs for service
    performed. These provisions apply only to the original purchaser of the service
    contract. Nevada Residents: You are entitled to a “Free Look” period for this
    Contract. If You decide to cancel this Contract within thirty (30) days of
    purchase, You are entitled to a one hundred percent (100%) refund of any
    fees paid. If You cancel this Contract after thirty (30) days from purchase,
    You will receive a pro rata refund based on the days remaining, less a cancellation
    fee of twenty-five dollars ($25.00) or ten percent (10%) of the Contract fee,
    whichever is less. No cancellation of this Contract may become effective until
    at least fifteen (15) days after a notice of cancellation is mailed to You at Your
    last known address. If We fail to pay the cancellation refund within 45 days
    of Your written request We will pay You a penalty of ten percent (10%) of
    the purchase price for each thirty (30) day period or portion thereof that the
    refund and any accrued penalties remain unpaid. If the contract has been in
    effect for 70 days or more, We can only cancel this Contract due to (1)
    unauthorized repairs which result in a material change in the nature or extent
    of the risk, occurring after the first effective date of the current Contract,
    which causes the risk of loss to be substantially and materially increased beyond
    that contemplated at the time the Contract was issued or last renewed; (2)
    Discovery of fraud or material misrepresentation by the holder in obtaining
    the service contract, or in presenting a claim for service; (3) An act or omission
    by You or a violation by You of any condition of the service contract, which
    occurred after the effective date of the service contract and which substantially
    and materially increases the service required under the service contract. If We
    cancel this Contract You will receive a pro-rata refund based on the days
    remaining, no cancellation fee will be imposed and no deduction for claims
    paid will be applied. LIMITATIONS OF COVERAGE section contains
    exclusions and limitations to coverage but not reasons for which the contract
    itself may be cancelled. If the manufacturer’s warranty becomes dishonored
    during the term of this Contract, We will continue to provide any other
    coverage under this Contract, unless such coverage is otherwise excluded by
    the terms of this Contract. If Your covered failure results in a loss of heating,
    cooling, or electrical power to Your air conditioner or refrigerator/freezer,
    repairs on Your covered product will commence within 24 hours after You
    report your claim. If these repairs cannot be completed within three (3) calendar
    days, We will send You a report indicating the status of these repairs. No
    deductions of any type shall be made from any refund owed as a result of
    cancellation and or buyout. New York Residents: You may return this Contract
    by mailing it to the attention of the Administrator at the address listed on the
    back of this contract. A ten percent (10%) penalty per month will be added
    to a refund that is not made within thirty (30) days of return of the Contract
    to Us. North Carolina Residents: The purchase of this Contract is not required
    either to purchase or to obtain financing for a home appliance. The Administrator
    may not cancel this Service Contract except for non-payment by You or for
    violation of any of the terms and conditions of this Contract. Oklahoma
    Residents:
    This Contract is not issued by the manufacturer or wholesaler
    company marketing the product. This Contract will not be honored by such
    manufacturer or wholesale company. The following replaces the contract
    Cancellation and Refund language on the reverse side: If You cancel this
    Contract, return of premium will be based upon ninety percent (90%) of
    unearned pro rata premium. If We cancel this Contract, return of premium
    will be based upon one hundred percent (100%) of unearned pro rata premium.
    The Administrator is AIG Warranty Services of Florida, Inc., located at 650
    Missouri Ave., Jeffersonville, IN 47130. The coverage afforded under this
    contract is not guaranteed by the Oklahoma Insurance Guaranty Association.
    This is not an insurance contract. Oklahoma service warranty Statutes do not
    apply to commercial use. This Contract is secured by a reimbursement insurance
    policy provided by New Hampshire Insurance Company Inc., 175 Water
    Street, New York, NY 10038, Telephone 1-800-250-3819. The term “etc…”
    is stricken from this contract. Oregon Residents: The Obligor and Administrator
    is Service Net Warranty, LLC located at 650 Missouri Ave., Jeffersonville, IN.
    47130, Telephone number 1-800-343-4441. Puerto Rico Residents: REFUND.
    If You disagree with this Contract, You will have a period no longer than ten
    (10) days from the issue date of this Contract or in the case that this Contract
    was sent by mail, You will have a period no longer than twenty (20) days from
    the mailing date to return it. Provided that You exercise such right, and has
    not presented any claim under the service contract, it shall be null and We
    will reimburse or credit the complete fee corresponding to the service contract.
    In case We fail to return the reimbursement within a thirty (30) days period,
    a ten (10) percent monthly over the above referred reimbursement will be
    added to any reimbursement of credit required under this clause. Rhode Island
    Residents:
    Claims may only be made directly against the provider identified
    in this Contract. No claim may be made against any insurer identified in this
    Contract. South Carolina Residents: This contract does not cover consequential
    damages or pre-existing conditions. A ten (10%) percent per month penalty
    shall apply to any cancellation refund not made within forty-five (45) days of
    the date cancellation was requested. In the event We cancel this Contract, we
    shall provide prior notice of such cancellation at least fifteen (15) days before
    the effective date of cancellation. Such notice shall state the effective date of
    cancellation and the reason for cancellation. Complaints or questions about
    this Contract may be directed to the South Carolina Department of Insurance,
    P.O. Box 100105, Columbia, South Carolina 29202-3105, telephone number
    803-737-6180. Tennessee Residents: This Contract is automatically extended
    while the product is being repaired. Texas Residents: A ten percent (10%)
    penalty per month will be added to a refund that is not made within forty-five
    (45) days of return of the Contract to Us. You may cancel this Contract after
    the time periods above or after you have made a claim for service by returning
    the Contract to the Administrator and receive a pro rata refund of the Contract
    price less any claims that have been paid. Unresolved complaints concerning
    a provider or questions concerning the registration of a service contract provider
    may be addressed to the Texas Department of Licensing and Regulation, P.O.
    Box 12157, Austin, Texas 78711 (512) 463-6599 or (800) 803-9202 (in
    Texas). The Provider is Service Net, 650 Missouri Ave., Jeffersonville, IN
    47130. Utah Residents: This service contract or warranty is subject to limited
    regulation by the Utah Insurance Department. To file a complaint, contact
    the Utah Insurance Department. Coverage afforded under this Contract is
    not guaranteed by the Utah Guaranty Fund. We can cancel this Contract
    during the first sixty (60) days, by mailing to You a notice of cancellation at
    least ten (10) days prior to the effective date of cancellation except that We
    can also cancel this Contract during such time period for nonpayment of
    premium by mailing You a notice of cancellation at least ten (10) days prior
    to the effective date of cancellation. After sixty (60) days have elapsed, We
    may cancel this Contact by mailing a cancellation notice to You at least thirty
    (30) days prior to the effective date of cancellation for cancellations due to
    any of the following reasons: (a) material misrepresentation; (b) substantial
    change in the risk assumed, unless You should reasonably have foreseen the
    change or contemplated the risk when entering into the Contract; or (c)
    substantial breach of contractual duties, conditions, or warranties. The notice
    of cancellation must be in writing to You at Your last known address and
    contain all of the following: (1) the Contract number; (2) the date of notice;
    (3) the effective date of cancellation; and (4) a detailed explanation of the
    reason for cancellation. If Your covered failure results in a loss of heating,
    cooling, or electrical power to Your air conditioner or refrigerator/freezer,
    repairs on Your covered product will commence within 24 hours after You
    report your claim by calling the number on the front of the contract. For any
    Product failure which is not reported prior to the expiration of this Contract
    will be considered if You can provide valid reason (examples; hospitalized,
    incapacitated, etc.) for delay of notice. Note: Non-original manufacturer’s
    parts or refurbished parts may be used to repair equipment at Our sole option.
    Virgin Island Residents: For customers residing in a US Territory, service
    can only be rendered at a US depot facility. Service Net Warranty, LLC, will
    supply the name and address of a suitable depot facility and will pay for the
    costs of all covered parts and labor. The customer is responsible for all shipping
    costs to and from the depot facility. Washington Residents: This right to
    void the Contract is not transferable and applies only to the original Contract
    purchaser. A ten percent (10%) penalty per month will be added to a refund
    that is not made within thirty (30) days of return of the Contract to Us. If
    We cancel this Contract for any reason, We must mail You written notice of
    such cancellation at least twenty-one (21) days prior to the effective date of
    such cancellation and state the true and actual reason for the cancellation. You
    are not required to wait before filing a claim directly with the insurer of this
    contract. Wisconsin Residents: THIS CONTRACT IS SUBJECT TO
    LIMITED REGULATION BY THE OFFICE OF THE COMMISSIONER
    OF INSURANCE.
    A service contract may be cancelled by a provider only
    for nonpayment of the provider fee, material misrepresentation by the contract
    holder to the provider or administrator, or substantial breach of duties by the
    service contract holder relating to the covered product or its use. You may,
    within twenty (20) calendar days of the delivery of this Contract, reject and
    return this Contract for a full refund if no claim has been made. If We fail to
    credit a refund within forty-five (45) days after return of the service contract,
    a ten percent (10%) penalty per month applies to any refund not paid or
    credited. We will not deny your claim solely because you did not obtain
    preauthorization if we are not prejudiced by your failure to notify us. The
    provider shall mail a written notice to the service contract holder at the last
    known address of the service contract holder contained in the records of the
    provider at least 5 days prior to cancellation by the provider, (b), The notice
    under par. (a) shall state the effective date of the cancellation and the reason
    for the cancellation, (c), If a service contract is cancelled by the provider for
    a reason other than nonpayment of the provider fee, the provider shall refund
    to the service contract holder 100 percent of the unearned pro rata provider
    fee, less any claims paid. In the event of a total loss of property, You can cancel
    this contract and receive a pro rata refund, less any claims paid. The “Right
    To Recover From Others” section does not apply to Wisconsin residents. The
    Service Contract Provider is Service Net Warranty, LLC, located at 650
    Missouri Ave., Jeffersonville, IN 47130. Obligations of the provider under
    this service contract are insured under a service contract reimbursement
    insurance policy. Wyoming Residents: Service contracts shall require the
    provider to permit the original service contract holder to return the service
    contract within twenty (20) days of the date the service contract was mailed
    to the service contract holder or within ten (10) days of delivery if the service
    contract is delivered to the service contract holder at the time of sale or within
    a longer time period permitted under the service contract. Upon return of the
    service contract to the provider within the applicable time period, if no claim
    has been made under the service contract prior to its return to the provider,
    the service contract is void and the provider shall refund to the service contract
    holder, or credit the account of the service contract holder, with the full
    purchase price of the service contract. If we cancel this Contract for reasons
    other than nonpayment, a material misrepresentation made by you to us or
    because of a substantial breach of duties by you relating to the product or its
    use, we will mail a written notice to you at least ten (10) days prior to
    cancellation. The notice of cancellation shall state the effective date of cancellation
    and the reason for cancellation. The right to void the service contract provided
    in this subsection is not transferable and shall apply only to the original service
    contract purchaser, and only if no claim has been made prior to its return to
    the provider. A ten percent (10%) penalty per month shall be added to a
    refund that is not paid or credited within forty-five (45) days after return of
    the service contract to the provider.

 

AIG Replacement Terms and Conditions

SERVICE CONTRACT

This document sets forth the entire Contract between the Service Contract
Administrator and Obligor, hereinafter referred to as We, Us and Our, and
the Purchaser, as You and Your. No representation, promise or condition
herein shall modify these terms. Service Net Warranty, LLC (“Service Net”)
is contractually obligated to You to provide service under this Contract where
in accordance with and as allowed by state law. If this Contract is purchased
in Florida or Oklahoma, AIG Warranty Services of Florida, Inc. (“AWSF”) is
contractually obligated to You to provide service under this Contract. Service
Net (800-343-4441) and AWSF (800-250-3819) can be contacted at 650
Missouri Avenue, Jeffersonville, IN 47130.

  1. WHAT IS COVERED. This replacement plan protects against operational
    or mechanical failure of a covered Product if the failure occurs during normal
    usage. In the event of a covered failure We will replace the original purchased
    Product with a new or refurbished unit, or refund You the purchase price of
    the Product, minus tax, provided such action is authorized and necessitated
    by operational or mechanical failure during normal usage. Coverage does
    not apply to accessories that are used in conjunction with or to enhance the
    performance of the covered Product. This replacement plan protects against
    operational or mechanical failure of a covered Product if a failure occurs while
    connected to a surge protector approved by the Underwriter’s Laboratory.
    Your surge protector may be collected by Us for examination.
  2. TO OBTAIN AUTHORIZATION FOR REPLACEMENT.
    • You must obtain authorization prior to the receipt of a replacement Product.
    • Go to www.myserviceplan.com or call the toll free number listed on the
      reverse side of this Service Contract.
    • Have this Contract, Your Contract number, and the original Product receipt
      available.
    • Instructions on obtaining replacement will be given.
    • Once authorization is obtained You may be required, at Your expense, to
      return the Product to Service Net.
    • This Product is not to be taken to the Retailer.
    • At Our determination, You will receive a replacement Product with comparable
      specifications.
      Technological advances may result in a replacement product with a lower
      selling price than the original Product. In all cases where a replacement
      cannot be made, You will receive reimbursement for the original purchase
      price, excluding sales tax, delivery and installation. This reimbursement may
      be in the form of a store credit or gift card from the selling Dealer or Retailer
      of this Service Contract.
    • All contractual obligations are considered fulfilled upon Product replacement,
      reimbursement or Contract term expiration.
    • We reserve the right to replace the Product with a remanufactured or
      refurbished Product.
    • The replacement Product will be mailed to You at no cost.
  3. ACCIDENTAL DAMAGE FROM HANDLING (ADH). ADH pertains
    to You if listed on the reverse side of this Contract. Your Product is protected
    against accidental damage from handling. ADH will end prior to the expiration
    date when We have, as a result of service provided to You, replaced Your Product
    or incurred costs under this plan and all other coverage equal to the original
    purchase price of Your Product (as indicated on your invoice). ADH only covers
    operational or mechanical failure caused by an accident from handling and
    does not include protection against normal wear and tear, theft, misplacement,
    negligence, viruses, reckless, abusive, willful or intentional conduct associated
    with handling and use of the Product, cosmetic damage and/or other damage
    that does not affect the unit functionality, damage caused during shipment
    between You and Our service providers and any other limitations listed in
    the Limitations of Coverage section. Any resultant damage from this type of
    treatment is NOT covered by this ADH program. The use of this coverage
    requires an explanation of where and when the accident occurred as well as
    a detailed description of the actual event. Failure to provide this information
    will result in claim denial.
  4. WAIT PERIOD. NO WAIT PERIOD REQUIRED.
  5. SERVICE EXPRESS. Service Express is a benefit “We” provide to all
    Newegg Customers with Replacement and Depot Repair contracts. We stand
    behind Our service and expect that We can repair or replace Your product
    within five (5) business days or less. We will refund to You the cost of the
    service plan You purchased if We take longer than five (5) business days to
    complete Your repair or replacement. The time to repair Your product does
    not include shipping time to or from Our repair facilities. We will repair
    Your product within five (5) business days of receipt at Our repair facility.
    This benefit is not currently available to any Newegg Customers scheduling
    onsite service. Service Express does not cover extended repair times due to
    parts unavailability. In the unlikely event we fail to complete Your repair or
    replacement within five (5) business days, please contact Us at 866-257-9193
    to request a refund of Your service plan cost.
  6. TERM OF COVERAGE. Coverage extends from the expiration of the
    manufacturer’s Product warranty for the period indicated on the reverse side
    of this Contract.
  7. LIMIT OF LIABILITY. Maximum liability under this Contract shall be the
    cost of: (I) one replacement with a Product with comparable specifications or
    (II) reimbursement of the retail price paid for the products minus the sales tax.
    This Contract provides for only the one-time replacement of the Product with
    another Product with comparable specifications. This Contract will expire at
    the time of this replacement or reimbursement for replacement and the covered
    Product becomes the property of Service Net and We may, at Our discretion,
    require the Product to be returned to Us (or Our designee) at Our expense.
    Service Net reserves the right to replace the Product with a remanufactured
    or refurbished Product. Technological advances may result in a replacement
    product with a lower selling price than the original Product. The Insurer and
    Obligor shall not be deemed to provide cover and the Insurer or Obligor
    shall not be liable to pay any claim or provide any benefit hereunder to the
    extent that the provision of such cover, payment of such claim or provision
    of such benefit would expose the Insurer, its parent company or its ultimate
    controlling entity to any sanction, prohibition or restriction under United
    Nations resolutions or the trade or economic sanctions, laws or regulations
    of the European Union or the United States of America.
  8. DEDUCTIBLE. No deductible applies to this Contract.
  9. RENEWABILITY. This Contract is not renewable.
  10. LIMITATIONS OF COVERAGE – This Contract Does Not Cover:
    1. Any Product located outside the continental United States, Alaska, and
      Hawaii. (US only).
    2. Service required as a result of any alteration of the equipment, or repairs
      made by anyone other than a participating servicing dealer, an authorized
      service provider, its agents, distributors, contractors or licensees, or the use of
      supplies other than those recommended by the manufacturer.
    3. Damage or other equipment failure due to causes beyond Our control
      including, but not limited to, repairs necessary due to operator negligence, the
      failure to maintain the equipment according to the owner’s manual instructions,
      abuse, vandalism, theft, fire, flood, wind, freezing, power failure, inadequate
      power supply, unusual atmospheric conditions, animal or insect damage, acts
      of war or acts of God.
    4. Service necessary because of improper storage or improper ventilation,
      any utilization of the equipment that is inconsistent with either the design of
      the equipment or the way the manufacturer intended the equipment to be
      used.
    5. Misuse, abuse, reconfiguration of equipment or improper movement
      of the equipment. Any utilization of equipment that is inconsistent with
      either the design of the equipment or the way the manufacturer intended the
      equipment to be used.
    6. Any and all cases in which the manufacturer of the equipment would not
      honor any warranty regarding the equipment.
    7. Products used in a commercial environment, which is defined as nonresidential,
      multi-user, communal or industrial use, unless specific commercial
      coverage is purchased.
    8. Cosmetic damage such as, but not limited to scratches, dents, rust, and stains.
    9. Non-functional parts such as, but not limited to, plastics, finishes, porcelain
      or enamel parts, knobs and dials, handles (unless critical to the function of
      the Product), or trim.
    10. Consumable Items: Consumable items are defined as any part that is
      considered consumable by the manufacturer or any item that is designed
      to be consumed (wear out) during the life of the Product, regardless if it is
      consumer replaceable or not. Consumable items include, but are not limited
      to: for Computers, Laptops, and Peripherals: batteries; for Printers, Copiers,
      and Multifunctional Equipment: ink, fuser, roller kits, maintenance kits, paper
      trays, and any toner/cartridge; for Consumer Electronics and Appliances: light
      bulbs, lamps (unless purchased as additional coverage), and batteries; for all
      products: telephone or other lines connecting to the equipment.
    11. In-warranty parts not provided or shipped by the manufacturer. Operational
      or mechanical failure covered by manufacturer’s warranty, manufacturer’s
      recall, improper construction, or factory bulletins, (regardless of whether or
      not the manufacturer is doing business as an ongoing enterprise). Defects in
      the equipment due to the manufacturer’s error or improper construction of
      the equipment.
    12. Consequential damages as a result of malfunctioning of or damage to an
      operating part of the covered equipment, or damages as a result of any repairs
      or replacements under this agreement. Damages caused by delays in rendering
      service or loss of use during the period that the Product is at the authorized
      service center or otherwise awaiting parts are not covered. You are responsible
      for creating back-ups of all Your data and software on a regular basis.
    13. Operational or mechanical failure which is not reported prior to expiration
      of this Contract or within 30 days of Product failure.
    14. Any software, including but not limited to, application programs, network
      programs, upgrades, formatting of any kind, databases, files, drivers, source
      code, object code or proprietary data, or any support, configuration, installation
      or reinstallation of any software or data.
    15. Equipment sold without a manufacturer’s warranty or sold “as is”.
      Refurbished products with less than an original ninety (90) days manufacturer’s
      parts and labor limited warranty. Refurbished equipment must be sold on a
      refurbished contract.
    16. Normal, periodic or preventative maintenance and/or checkups, including
      but not limited to customer education, adjustments, cleanings, and convergence.
    17. Loss or damage as a result of violation of existing federal, state or municipal
      codes including repairs to Products not complying with said codes.
    18. Pre-existing conditions (incurred prior to the effective date of coverage),
      known to You. This includes situations where the Product was not taken out
      of the box or utilized prior to manufacturer warranty expiration and a failure
      is discovered upon removal or use during Our coverage.
    19. Equipment where the serial plate attached to the equipment is removed,
      defaced or made illegible.
    20. Television or personal computer monitor screen imperfections, including
      ‘burn in’ or burned CRT phosphor, caused by video games, prolonged display
      of one or more signal(s), or other abuse. All display products that are used
      in an application that requires continuous and/or business operation unless
      additional coverage is purchased.
    21. Damage resulting from unauthorized repair; software virus; or electrical
      wiring and connections; damage caused during delivery or removal, improper
      installation, or setup including, but not limited to packing, unpacking or assembly,
      user facilitated minor adjustments and settings outlined in the Product’s owner’s
      manual, external antenna or local reception problems, inaccessible products
      or parts, negligence, misuse or abuse whether willful or not.
    22. Non failure problems that do not require parts, squeaking or other noises
      and intermittent issues. Subsequent trip charges may need to be paid by You if
      a second “no failure found” diagnosis is determined based on the same problem.
    23. Electronics and PC equipment over 5 years of age.
    24. Installation, removal, or reinstallation of any equipment.
    25. Any cost recoverable under any other warranty, guarantee, or under an
      insurance policy (in such case, this Contract will cover any applicable deductible).
    26. Any Product failure which is not reported prior to the expiration of this
      Contract.
    27. Damage or failure caused by bodily fluids, including but not limited to
      urine and vomit.
    28. Product that has been rented or leased to You.
    29. Loss of use, loss of business, loss of profits, down-time and charges for
      time and effort.
  11. CANCELLATION AND REFUND. You may cancel this Contract at
    any time for any reason. If You cancel this Contract within sixty (60) days
    of the date purchased You will receive a refund of the full purchase price less
    any claims. If You cancel this Contract thereafter, You will be refunded the
    remaining days of coverage on a monthly prorated basis, less costs for service
    performed (if applicable). Neither You nor the Dealer nor We are obligated
    to renew this Contract beyond the current term.
  12. TRANSFERABILITY. You may transfer this Agreement to any person
    by sending written notice to: Service Net, P.O. Box 1411, Jeffersonville, IN
    47131-1411.
  13. RIGHT TO RECOVER FROM OTHERS. If We make any payment, We
    are entitled to recover what We paid from other parties. By accepting settlement
    of a claim, You transfer to Us Your right to recovery against any other party.
  14. INSURANCE SECURING THIS CONTRACT. This is not an insurance
    policy. As the Administrator, We will assist You in understanding Your
    warranty and coverage benefits from the day You purchase Your Plan. If Your
    Product needs repair for operational or mechanical failure, You are required
    to call the toll free number listed on the front of this Contract or submit Your
    claim in writing to Service Net, 650 Missouri Ave., Jeffersonville, IN 47130.
    With any correspondence, please provide Your daytime phone number and
    claim number if applicable. The expiration date and price of this Contract
    are listed on the face of this Contract. There are some limitations of coverage.
    You should review the limitations of coverage paragraph for details. This
    Plan is secured by a contractual liability or reimbursement insurance policy
    provided by Illinois National Insurance Company 500 W. Madison St. 30th
    Floor, Chicago, IL 60601, (800)-250-3819 in all states with the exception of
    AR, CA, FL, MS, NC, NY, OK, VA which are covered by New Hampshire
    Insurance Company, located at 175 Water Street 25th Floor, New York, NY
    10038. Telephone (800)-250-3819. If, within sixty (60) days after proof of
    loss has been filed, We have not paid a covered claim, provided You with a
    refund, You are otherwise dissatisfied, or We are no longer a going concern,
    You may make a claim directly to the insurance company. Please enclose a
    copy of Your plan when sending correspondence to the Insurer.
  15. ENTIRE CONTRACT. This is the entire Contract and no other written
    or oral modifications are valid.
  16. INCIDENTAL/CONSEQUENTIAL DAMAGES AND WARRANTIES. US, THE DEALER/RETAILER, THEIR AGENTS, CONTRACTORS
    OR LICENSEES WILL NOT UNDER ANY CIRCUMSTANCES BE
    LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES,
    INCLUDING, BUT NOT LIMITED TO, PROPERTY DAMAGE, LOST
    TIME, LOST DATA RESULTING FROM THE BREAKDOWN OR
    FAILURE OF ANY EQUIPMENT OR FROM DELAYS IN SERVICING
    OR THE INABILITY TO RENDER SERVICE ON ANY COVERED
    EQUIPMENT. EXCLUSION IS MADE OF ANY IMPLIED WARRANTY
    OF FITNESS FOR A PARTICULAR PURPOSE. THERE ARE NO EXPRESS
    OR IMPLIED WARRANTIES MADE HEREIN.
  17. STATE VARIATIONS. Certain states have specific conditions;
    conditions listed below may apply to You.
    Alabama Residents: The use of non-original manufacturer’s parts is allowed
    under this Contract. If no claim has been made under this Contract, You
    may return this Contract within twenty (20) days of the date the Contract
    was mailed to You, or within ten (10) days of delivery if the Contract was
    delivered to you at the time of sale. In such a case, this Contract will be void
    and the Administrator will refund to You the full amount of the purchase
    price of this Contract. A ten percent (10%) penalty per month applies to
    any refund not paid or credited within forty-five (45) days after return of
    the service contract. This right to void the Contract is not transferable and
    applies only to the original Contract purchaser. If You cancel this Contract
    otherwise, You will be provided a pro rata refund less an administrative fee of
    twenty-five ($25) dollars. In the event that We cancel this Contract for any
    reason, except nonpayment of the Contract fee or a material misrepresentation
    by you, We shall provide You with written notice of such cancellation at least
    five days prior to the effective date of the same.
    Arizona Residents: The Cancellation section of this Contract is deleted in its
    entirety and replaced with the following: If this Contract is canceled You will
    be provided a pro rata refund after deducting for administrative expenses not
    to exceed twenty-five ($25) dollars associated with the cancellation. Further,
    We will not cancel or void this Contract due to preexisting conditions, prior
    use or unlawful acts relating to the product or misrepresentation by Us or
    Our subcontractors. No claim incurred or paid will be deducted from the
    amount to be returned. Neither We, Our assignees, nor Our subcontractors
    will cancel or void coverage under this Contract due to Our failure to provide
    correct information or Our failure to perform the services or repairs provided
    in a timely, competent, and workmanlike manner. The Provider is Service
    Net Warranty, LLC located at 650 Missouri Ave., Jeffersonville, IN 47130,
    Telephone number 1-800-343-4441.
    California Residents: If You cancel this Contract within 60 days from the
    date of receipt, You will receive a full refund of the purchase price less the cost
    of any claims paid. If You cancel this Contract after 60 days from the date
    of receipt, You shall receive a pro rata refund of the purchase price less any
    claims paid. If You cancel this Contract, You must provide written notice
    of cancellation to the Administrator at the address below. In addition, the
    Administrator may assess a cancellation or administrative fee, not to exceed
    ten (10) percent of the price of the Service Contract or twenty-five ($25)
    dollars, whichever is less. Informal dispute resolution is not available under
    this Contract. The Administrator is Service Net Warranty, LLC located at
    650 Missouri Ave., Jeffersonville, IN 47130.
    Connecticut Residents: This Contract is automatically extended while
    the product is being repaired. You may cancel this Contract if You return
    the product or the product is sold, lost, stolen, or destroyed. Resolution of
    Disputes: If You purchased this Service Contract in Connecticut, You may
    pursue arbitration to settle disputes between You and the provider of this
    Contract. You may mail Your complaint to: State of Connecticut, Insurance
    Department, P.O. Box 816, Hartford, CT 06142-0816, Attn: Consumer
    Affairs. The written complaint must describe the dispute, identify the price
    of the product and cost of repair, and include a copy of this Contract.
    The Provider is Service Net Warranty, LLC located at 650 Missouri Ave.,
    Jeffersonville, IN. 47130, Telephone number 1-800-343-4441.
    Florida Residents: If You cancel this Contract, return of premium will be
    based upon ninety percent (90%) of unearned pro rata premium less any
    claims that have been paid or less the cost of repairs made on Your behalf. If
    We cancel this Contract, return of premium will be based upon one hundred
    percent (100%) of unearned pro rata premium. The rate charged for this
    service contract is not subject to regulation by the Florida Office of Insurance
    Regulation.
    Georgia Residents: The Administrator may not cancel this Contract except
    for fraud, material misrepresentation or non-payment by You. Notice of
    such cancellation will be in writing and given at least thirty (30) days prior
    to cancellation. You may cancel this Contract at any time. Cancellation will
    comply with Section 33-24-44 of the Georgia Code. Refunds will be based
    on the excess of the consideration paid for this Contract above the customary
    short rate for the expired term of the Contract. If cancelled by Administrator,
    refund will be on a pro-rata basis. Claims paid shall not be deducted from
    any refund owed.
    Hawaii Residents: Any refund not made within forty-five (45) days shall
    include a ten percent (10%) per month penalty. This contract does not cover
    consequential damages or pre-existing conditions. In the event We cancel this
    contract, we shall provide five (5) days prior notice of such cancellation which
    notice shall include the effective date of cancellation.
    Illinois Residents: If no claim has been made under this Contract, You may
    return this Contract within thirty (30) days of the date of contract purchase.
    Any cancellation of this Contract more than thirty (30) days after its date of
    purchase made pursuant to the Cancellation Section, reverse, is subject to a
    cancellation fee equal to the lesser of ten percent (10%) of the price of the
    contract or fifty ($50) dollars. The obligor, Service Net Warranty, LLC, is
    the party responsible for honoring cancellation requests. This Contract does
    not cover failure resulting from normal wear and tear.
    Indiana Residents: Proof of payment for this Contract constitutes proof of
    payment to the insurer identified in the Coverage and Term section, reverse,
    for reimbursement insurance coverage specified in that section.
    Michigan Residents: If the performance of this Service Contract is
    interrupted because of a strike or work stoppage at the company’s place of
    business, the effective period of the Service Contract shall be extended for the
    period of the strike or work stoppage.
    New Mexico Residents: You may return this service contract within 20 days
    of the date this service contract was mailed to You, or within 10 days if the
    service contract was delivered to You at the time of sale. If You made no
    claim, the service contract is void and the full purchase price will be refunded
    to You. A 10% penalty per month will be added to a refund that is not made
    within 60 days of Your return of the service contract. If You cancel this
    Contract thereafter, You will be refunded the remaining days of coverage on
    a monthly prorated basis, less costs for service performed. These provisions
    apply only to the original purchaser of the service contract.
    Nevada Residents: You are entitled to a “Free Look” period for this Contract.
    If You decide to cancel this Contract within thirty (30) days of purchase, You
    are entitled to a one hundred percent (100%) refund of any fees paid. If You
    cancel this Contract after thirty (30) days from purchase, You will receive a
    pro rata refund based on the days remaining, less a cancellation fee of twentyfive
    dollars ($25.00) or ten percent (10%) of the Contract fee, whichever
    is less. No cancellation of this Contract may become effective until at least
    fifteen (15) days after a notice of cancellation is mailed to You at Your last
    known address. If We fail to pay the cancellation refund within 45 days of
    Your written request We will pay You a penalty of ten percent (10%) of
    the purchase price for each thirty (30) day period or portion thereof that
    the refund and any accrued penalties remain unpaid. If the contract has
    been in effect for 70 days or more, We can only cancel this Contract due
    to (1) unauthorized repairs which result in a material change in the nature
    or extent of the risk, occurring after the first effective date of the current
    Contract, which causes the risk of loss to be substantially and materially
    increased beyond that contemplated at the time the Contract was issued or
    last renewed; (2) Discovery of fraud or material misrepresentation by the
    holder in obtaining the service contract, or in presenting a claim for service;
    (3) An act or omission by You or a violation by You of any condition of the
    service contract, which occurred after the effective date of the service contract
    and which substantially and materially increases the service required under
    the service contract. If We cancel this Contract You will receive a pro-rata
    refund based on the days remaining, no cancellation fee will be imposed
    and no deduction for claims paid will be applied. LIMITATIONS OF
    COVERAGE section contains exclusions and limitations to coverage but not
    reasons for which the contract itself may be cancelled. If the manufacturer’s
    warranty becomes dishonored during the term of this Contract, We will
    continue to provide any other coverage under this Contract, unless such
    coverage is otherwise excluded by the terms of this Contract. If Your covered
    failure results in a loss of heating, cooling, or electrical power to Your air
    conditioner or refrigerator/freezer, repairs on Your covered product will
    commence within 24 hours after You report your claim. If these repairs
    cannot be completed within three (3) calendar days, We will send You a
    report indicating the status of these repairs. No deductions of any type shall
    be made from any refund owed as a result of cancellation and or buyout.
    New York Residents: You may return this Contract by mailing it to the
    attention of the Administrator at the address listed on the back of this
    contract. A ten percent (10%) penalty per month will be added to a refund
    that is not made within thirty (30) days of return of the Contract to Us.
    North Carolina Residents: The purchase of this Contract is not required
    either to purchase or to obtain financing for a home appliance. The
    Administrator may not cancel this Service Contract except for non-payment
    by You or for violation of any of the terms and conditions of this Contract.
    Oklahoma Residents: This Contract is not issued by the manufacturer
    or wholesaler company marketing the product. This Contract will not be
    honored by such manufacturer or wholesale company. The following replaces
    the contract Cancellation and Refund language on the reverse side: If You
    cancel this Contract, return of premium will be based upon ninety percent
    (90%) of unearned pro rata premium. If We cancel this Contract, return
    of premium will be based upon one hundred percent (100%) of unearned
    pro rata premium. The Administrator is AIG Warranty Services of Florida,
    Inc., located at 650 Missouri Ave., Jeffersonville, IN 47130. The coverage
    afforded under this contract is not guaranteed by the Oklahoma Insurance
    Guaranty Association. This is not an insurance contract. Oklahoma service
    warranty Statutes do not apply to commercial use. This Contract is secured
    by a reimbursement insurance policy provided by New Hampshire Insurance
    Company Inc., 175 Water Street, New York, NY 10038, Telephone 1-800-
    250-3819. The term “etc…” is stricken from this contract.
    Oregon Residents: The Obligor and Administrator is Service Net Warranty,
    LLC located at 650 Missouri Ave., Jeffersonville, IN. 47130, Telephone
    number 1-800-343-4441.
    Puerto Rico Residents: REFUND. If You disagree with this Contract,
    You will have a period no longer than ten (10) days from the issue date of
    this Contract or in the case that this Contract was sent by mail, You will
    have a period no longer than twenty (20) days from the mailing date to
    return it. Provided that You exercise such right, and has not presented any
    claim under the service contract, it shall be null and We will reimburse or
    credit the complete fee corresponding to the service contract. In case We
    fail to return the reimbursement within a thirty (30) days period, a ten (10)
    percent monthly over the above referred reimbursement will be added to any
    reimbursement of credit required under this clause.
    Rhode Island Residents: Claims may only be made directly against the
    provider identified in this Contract. No claim may be made against any
    insurer identified in this Contract.
    South Carolina Residents: This contract does not cover consequential
    damages or pre-existing conditions. A ten (10%) percent per month penalty
    shall apply to any cancellation refund not made within forty-five (45) days of
    the date cancellation was requested. In the event We cancel this Contract, we
    shall provide prior notice of such cancellation at least fifteen (15) days before
    the effective date of cancellation. Such notice shall state the effective date
    of cancellation and the reason for cancellation. Complaints or questions
    about this Contract may be directed to the South Carolina Department
    of Insurance, P.O. Box 100105, Columbia, South Carolina 29202-3105,
    telephone number 803-737-6180.
    Tennessee Residents: This Contract is automatically extended while the
    product is being repaired.
    Texas Residents: A ten percent (10%) penalty per month will be added to a
    refund that is not made within forty-five (45) days of return of the Contract
    to Us. You may cancel this Contract after the time periods above or after you
    have made a claim for service by returning the Contract to the Administrator
    and receive a pro rata refund of the Contract price less any claims that
    have been paid. Unresolved complaints concerning a provider or questions
    concerning the registration of a service contract provider may be addressed to
    the Texas Department of Licensing and Regulation, P.O. Box 12157, Austin,
    Texas 78711 (512) 463-6599 or (800) 803-9202 (in Texas). The Provider is
    Service Net, 650 Missouri Ave., Jeffersonville, IN 47130.
    Utah Residents: This service contract or warranty is subject to limited
    regulation by the Utah Insurance Department. To file a complaint, contact
    the Utah Insurance Department. Coverage afforded under this Contract is
    not guaranteed by the Utah Guaranty Fund. We can cancel this Contract
    during the first sixty (60) days, by mailing to You a notice of cancellation at
    least ten (10) days prior to the effective date of cancellation except that We
    can also cancel this Contract during such time period for nonpayment of
    premium by mailing You a notice of cancellation at least ten (10) days prior
    to the effective date of cancellation. After sixty (60) days have elapsed, We
    may cancel this Contact by mailing a cancellation notice to You at least thirty
    (30) days prior to the effective date of cancellation for cancellations due to
    any of the following reasons: (a) material misrepresentation; (b) substantial
    change in the risk assumed, unless You should reasonably have foreseen
    the change or contemplated the risk when entering into the Contract; or
    (c) substantial breach of contractual duties, conditions, or warranties. The
    notice of cancellation must be in writing to You at Your last known address
    and contain all of the following: (1) the Contract number; (2) the date of
    notice; (3) the effective date of cancellation; and (4) a detailed explanation of
    the reason for cancellation. If Your covered failure results in a loss of heating,
    cooling, or electrical power to Your air conditioner or refrigerator/freezer,
    repairs on Your covered product will commence within 24 hours after You
    report your claim by calling the number on the front of the contract. For any
    Product failure which is not reported prior to the expiration of this Contract
    will be considered if You can provide valid reason (examples; hospitalized,
    incapacitated, etc.) for delay of notice. Note: Non-original manufacturer’s
    parts or refurbished parts may be used to repair equipment at Our sole
    option.
    Virgin Island Residents: For customers residing in a US Territory, service
    can only be rendered at a US depot facility. Service Net Warranty, LLC,
    will supply the name and address of a suitable depot facility and will pay for
    the costs of all covered parts and labor. The customer is responsible for all
    shipping costs to and from the depot facility.
    Washington Residents: This right to void the Contract is not transferable
    and applies only to the original Contract purchaser. A ten percent (10%)
    penalty per month will be added to a refund that is not made within thirty
    (30) days of return of the Contract to Us. If We cancel this Contract for any
    reason, We must mail You written notice of such cancellation at least twentyone
    (21) days prior to the effective date of such cancellation and state the true
    and actual reason for the cancellation. You are not required to wait before
    filing a claim directly with the insurer of this contract.
    Wisconsin Residents: THIS CONTRACT IS SUBJECT TO LIMITED
    REGULATION BY THE OFFICE OF THE COMMISSIONER OF
    INSURANCE.
    A service contract may be cancelled by a provider only for
    nonpayment of the provider fee, material misrepresentation by the contract
    holder to the provider or administrator, or substantial breach of duties by the
    service contract holder relating to the covered product or its use. You may,
    within twenty (20) calendar days of the delivery of this Contract, reject and
    return this Contract for a full refund if no claim has been made. If We fail to
    credit a refund within forty-five (45) days after return of the service contract,
    a ten percent (10%) penalty per month applies to any refund not paid or
    credited. We will not deny your claim solely because you did not obtain
    preauthorization if we are not prejudiced by your failure to notify us. The
    provider shall mail a written notice to the service contract holder at the
    lastknown address of the service contract holder contained in the records of
    the provider at least 5 days prior to cancellation by the provider, (b), The
    notice under par. (a) shall state the effective date of the cancellation and
    the reason for the cancellation, (c), If a service contract is cancelled by the
    provider for a reason other than nonpayment of the provider fee, the provider
    shall refund to the service contract holder 100 percent of the unearned pro
    rata provider fee, less any claims paid. In the event of a total loss of property,
    You can cancel this contract and receive a pro rata refund, less any claims
    paid. The “Right To Recover From Others” section does not apply to
    Wisconsin residents. The Service Contract Provider is Service Net Warranty,
    LLC, located at 650 Missouri Ave., Jeffersonville, IN 47130. Obligations of
    the provider under this service contract are insured under a service contract
    reimbursement insurance policy.
    Wyoming Residents: Service contracts shall require the provider to permit
    the original service contract holder to return the service contract within
    twenty (20) days of the date the service contract was mailed to the service
    contract holder or within ten (10) days of delivery if the service contract is
    delivered to the service contract holder at the time of sale or within a longer
    time period permitted under the service contract. Upon return of the service
    contract to the provider within the applicable time period, if no claim has
    been made under the service contract prior to its return to the provider, the
    service contract is void and the provider shall refund to the service contract
    holder, or credit the account of the service contract holder, with the full
    purchase price of the service contract. If we cancel this Contract for reasons
    other than nonpayment, a material misrepresentation made by you to us
    or because of a substantial breach of duties by you relating to the product
    or its use, we will mail a written notice to you at least ten (10) days prior
    to cancellation. The notice of cancellation shall state the effective date of
    cancellation and the reason for cancellation. The right to void the service
    contract provided in this subsection is not transferable and shall apply only
    to the original service contract purchaser, and only if no claim has been made
    prior to its return to the provider. A ten percent (10%) penalty per month
    shall be added to a refund that is not paid or credited within forty-five (45)
    days after return of the service contract to the provider.

 

Updated on January 28, 2019

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