Scammers can get a real Newegg email to carry a fake support phone number, then forward it to thousands of people. If you received one of these, no action was taken on your account and nothing is wrong with it.
The short version
The email is a genuine Newegg notification generated by someone else’s activity — the scammer’s. They typed a fake “call us” message into a field we display back in that email, then bulk-forwarded it to a large list of addresses.
Do not call any phone number in that email. Newegg never puts a support callback number in an order, shipping or account notification. To check whether anything actually happened, sign in to Newegg and look at your account.
How the scam works
Scammers know that an email from a real retailer gets past spam filters and looks trustworthy. So instead of forging one, they get us to send it for them:
1. The scammer does something on newegg.com that triggers an automatic email — most often placing a small real order.
2. Somewhere they can type text, they enter a message like “Order Confirmed: To Cancel Call Us…” followed by their own phone number.
3. Our system emails them the normal notification, which now contains their message.
4. They forward that email in bulk to a long list of addresses — including yours.
5. Anyone who panics about an unexpected charge and calls the number reaches the scammer, not Newegg.
On the call, they typically ask for card details to “reverse the charge,” push a gift card purchase, or ask to install remote-access software so they can “help” — which hands them control of your computer.
Order confirmations are the most common version, but the same trick works with any Newegg email that displays text a person typed in — a shipping notification, a gift message, or a returns update, for example. Whatever the email type, the advice on this page is the same.
What one of these emails looks like
Below is a marked-up order confirmation used this way. The layout, logo and sender address are all genuine, which is exactly why it’s convincing. Two things give it away, and they apply to any email type.
1 The email isn’t addressed to you. The To line shows a mailing list or an address that isn’t yours, because the scammer forwarded it to a group. More on this below.
2 There’s a phone number where a name should be. The Ship To field has a sales pitch in it instead of a person’s name. Real shipping addresses don’t say “call us.”
A third, smaller tell in this example: the greeting says “Thanks for your order, Microsoft!” rather than a real first name.
Check the “To” line — the fastest way to tell
This is the single most reliable check, and it works on any suspicious email, not just this one.
A genuine Newegg email is sent only to the email address on the account it relates to. We don’t send order, shipping or account notifications to mailing lists or to groups of people.
So if you open the email and the To field shows anything other than your own address, the email was never meant for you — it was forwarded, and you’re one of many recipients. Things you might see there instead:
• An address that isn’t yours at all
• A group or distribution list address
• Several unrelated addresses at once
• Undisclosed recipients, Recipients, or a blank To line
How to see the “To” line
• Gmail (web): click the small arrow or to me text under the sender name to expand the details.
• Gmail (mobile): tap the sender name, then View details.
• Outlook: the To line sits directly under the subject; if it’s collapsed, click the sender area to expand it.
• Apple Mail (iPhone): tap the recipient row under the sender to expand To.
Why this works
When someone forwards an email through their mail provider’s group or list feature, the original sender and subject stay intact — but the To line still shows where the message was actually delivered. That’s the part the scammer can’t hide.
Other ways to confirm nothing happened
Sign in and check your account. Go to newegg.com yourself — type the address, don’t use a link in the email — and look at your order history and account activity. If the email refers to something that isn’t there, it didn’t happen. This is the definitive check.
Check your card or bank statement. No order means no charge. If you do see an unfamiliar charge, contact your bank directly using the number on the back of your card.
Look at where the shipping address points. If the city and state have nothing to do with you, the order isn’t yours.
Newegg will never do these things
We don’t put a customer support callback number in an order, shipping or account notification. We don’t ask you to call to cancel an order — you cancel it yourself in your account. We never ask for your full card number, your account password, a one-time verification code, or gift cards, and we never ask to install remote-access software on your computer.
What to do
• Sign in at newegg.com and check whether the order or activity is real
• Report the email to us
• Delete it
• Call any phone number in the email — not even to check
• Click links or open attachments in it
• Reply to it or forward it to friends as a warning
• Install any software someone on the phone asks you to install
How to report it
Forward the email to [email protected], then delete it. You can also contact us through the Customer Service page on newegg.com — just don’t use a phone number from the suspicious email.
If you already called the number
Take these steps as soon as you can:
• If you installed anything they asked you to, disconnect the computer from the internet and have it checked before using it for anything sensitive.
• If you gave out card or bank details, call your bank using the number on your card and tell them what happened.
• If you shared your Newegg password, change it, and change it anywhere else you reused it.
• If you bought gift cards or sent a payment, contact your bank or the gift card issuer immediately — sometimes funds can still be stopped.
• Report it to the FBI’s Internet Crime Complaint Center at ic3.gov.
Why this happens to real companies
This isn’t unique to Newegg. Scammers use the same approach against payment services, e-signature platforms and other large retailers, because an email that genuinely comes from a trusted company gets delivered where a forged one wouldn’t. The email is real; the message the scammer added to it is not.
We’re changing how our emails handle text that customers type in, so this can’t be used against our customers again.