Newegg Service Center
Collect an eligible order in person with Order Pick-Up, or hand off a return in person with Return Drop-Off.
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Ordering for pick-up
When you shop on the Newegg website or app, eligible orders will show an in-person pick-up option at checkout.
Most pick-up orders are ready in about 2 hours, though some may take a little longer.
We'll send you a notification as soon as your order is ready to pick up.
Pick-up orders can't be paid with Google Pay, Affirm or the Newegg Store Credit Card.
Applicable taxes are calculated based on the pickup location selected for your order and in accordance with applicable tax laws. - 2
What to bring
- A valid government-issued ID
- Your pickup barcode from your confirmation email, or your order number
Who can pick up
Only the person named on the order can pick it up. We can't release orders to anyone else.
If the customer is under 18, an adult needs to come with them and show their own government-issued ID.
Please bring your physical government-issued ID. Notarized letters, paper IDs, photocopies, and photos of an ID won't be accepted. - 3
Looking over your order
You can check your item with us at the counter to make sure everything looks right.
If anything is damaged:
- We'll offer you an expedited replacement
- If you can't wait, we'll hold the replacement for 3 business days
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How long we hold your order
You have 3 business days from your order-ready notification to pick up your order. We'll send you reminders during that time.
If your order isn't picked up by the third day, we'll return it and give you a full refund to your original payment method. No fees apply.
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Creating your Return Request
Start your return on the Newegg website or mobile app. When you create the Return request, select Drop-Off as your return method instead of shipping the item back.
Drop-off window
You have 14 days from RMA creation to drop the item off before the RMA expires.
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What to bring
No ID needed. Just bring your item and your RMA number, which you'll find in your return confirmation email. We'll take a quick look at the item, and you may be asked to sign a drop-off form. Someone else can also drop it off for you, as long as they give us your name and sign the form.
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Processing your return
Some returns can be processed right at the counter, while others may need a little more time. Our team will walk you through your options when you drop off your item.
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Returns we can't accept
We follow our normal Return Policy. Products that are received by Newegg in any of the following conditions are not eligible for return and may be rejected:
- Any product with a missing, damaged, altered, or otherwise unreadable serial number label, missing UPC code, manufacturer model or part number label, and/or warranty label.
- Any product that is returned not in its original state or missing accessories, manuals, cables, retail box, packaging for each component, or any other parts originally included with the product.
- Any product that exhibits physical damage. If you received your product damaged, please read our Report a Shipping Problem article for guidelines and instructions on how to resolve this issue. This would not be considered a return.
- Any product for which you have submitted a mail-in rebate.
- Any product which appears tampered with, customized or altered in any way, including assembly.
- Not the same product originally purchased from the website.
Alternative resolutions
If your item isn't eligible for a return, we'll do our best to find another option that works for you. Our team is here to help and will walk you through every option available to you.
Holiday Closures
The Newegg Pickup Center will be closed on the dates below. Federal holidays that are not on this schedule are normal business days. Hours may be extended during holiday periods; any change to the schedule is announced before it takes effect.
| Date | Holiday |
|---|---|
| Thursday, November 26, 2026 | Thanksgiving Day |
| Thursday, December 24, 2026 | Christmas Eve |
| Friday, December 25, 2026 | Christmas Day |
| Thursday, December 31, 2026 | New Year's Eve |
How closure days affect your window
Every window on this page is counted in business days. Closure days are excluded, so a closure day never uses up a day of your window — the window extends past it and you gain a day rather than losing one.
This applies to the 3-business-day pickup window, the 14-day drop-off window and the pickup extension.