HomeTech Protect is a monthly subscription protection plan that helps safeguard your home electronics and smart devices from accidental damage and mechanical or electrical failures. The plan is powered by Likewize, a trusted protection provider, and available exclusively through Newegg.
Plan Basics
What’s Covered
Filing a Claim
Cancellation
Plan basics
Cost
per month
Where it’s available
HomeTech Protect is currently available to customers in the United States, including Alaska and Hawaii.
Not available in: Guam, Puerto Rico, or the U.S. Virgin Islands.
How to enroll
You can enroll anytime through either of these:
• Online: Enroll on Newegg
• By phone at 1-800-390-1119 (Newegg Customer Service)
Heads up: Once enrolled, you can start filing claims 30 days after your enrollment date.
For full plan details, see the Terms and Conditions (PDF).
What’s covered
Eligible devices
HomeTech Protect covers a wide range of electronics and smart home products:
• Computers & accessories: laptops, desktops, CPUs, motherboards, monitors, SSDs, video cards, and more
• Gaming devices: consoles, controllers, VR headsets, and accessories
• Smart home devices: cameras, thermostats, doorbells, smoke detectors, and more
• Audio/video equipment: headphones, Bluetooth speakers, TVs, and home theater systems
• Wearables & gadgets: smartwatches, fitness bands, tablets, and streaming devices
Eligibility: Devices must have been purchased within the last 3 years from any retailer. For the latest eligible-device list, visit protect.likewize.com/newegg/hometech.
Protection details
What’s covered
- Mechanical or electrical malfunctions (after the manufacturer’s warranty expires)
- Accidental damage, including liquid damage
What’s not covered
- Normal wear and tear (paint peeling, screen scratches)
- Pre-existing flaws (issues inherent to the model)
- Cosmetic damage that doesn’t impede function
- Extreme circumstances: abuse, misuse, intentional acts, natural disasters, acts of terrorism, war, fire, or flooding
Filing a claim
How to file
File a claim online at protect.likewize.com/newegg/hometech.
• You may file a claim 30 days after enrollment.
• Claims must be submitted within 60 days of the incident.
• You’ll have 30 days to provide all required documentation (such as proof of purchase).
• A non-refundable deductible applies to each approved claim.
Claim limits
per approved claim
total coverage per year
How your claim is fulfilled
Depending on your device and location, Likewize may:
• Provide a prepaid label for mail-in repair
• Offer in-home repair (televisions only)
• Issue a digital gift card reimbursement if the item can’t be repaired
Good to know: Repairs include a 90-day warranty. Turnaround times vary based on the repair type and your location.
Deductibles
Deductibles vary depending on the device type and the damage. A few examples:
| Device type | Deductible |
|---|---|
| Laptops, desktops, gaming systems | $99 |
| Tablets, smartwatches, VR headsets | $99 |
| TVs, home theater systems | $99 |
| Headphones, keyboards, mice, routers | $49 |
For the full list, visit protect.likewize.com/newegg/hometech.
Cancellation
How to cancel
You can cancel anytime from your Newegg account:
1. Sign in to your account at Newegg.com.
2. Go to My Account → Order History → Subscription Orders.
3. Click Cancel next to Likewize HomeTech Protect.
Refund rules
Cancel within 30 days
- Full refund
Cancel after 30 days
- Prorated refund
Need help? Call Newegg Customer Service at 1-800-390-1119.