Scammers sometimes pretend to be Newegg in order to steal your personal information, account credentials, or money. These scams arrive by email, text message, phone call, and fake websites.
Knowing what to look for is your best defense. If something feels off — an unexpected message, an urgent request, a link that doesn’t look quite right — trust that instinct and verify before acting.
What scammers are after:
• Your Newegg password
• Your credit card number, CVV, or expiration date
• Your Social Security number or government ID
• Access to your bank account or payment app
• Remote access to your computer or phone
• Gift card numbers (any brand)
Newegg will never:
• Ask for your password by any means
• Ask you to pay via wire transfer, gift cards, cryptocurrency, or payment apps like Venmo or Zelle
• Ask you to install software or give remote access to your device
• Ask for a verification code over the phone or by text when you didn’t initiate a sign-in
Learn How to Spot Each Type
Emails
Text Messages
Phone Calls
Websites
How to Identify Phishing Emails
Phishing emails are fake messages designed to look like they come from Newegg, with the goal of tricking you into sharing personal or financial information. Newegg will never ask for your password, credit card details, or other sensitive information by email.
What Is a Phishing Email?
A phishing email is a fraudulent message disguised to look like a genuine Newegg communication. Scammers send these to millions of people at a time hoping a small percentage will click a link or reply with personal details like bank info, addresses, or passwords. Receiving one does not mean Newegg has been breached — your account information remains protected.
Three common phishing patterns to watch for:
• A confirmation for an order you didn’t place.
• A warning that your account will be closed or suspended unless you verify your identity or reset your password.
• A promotional offer with links that lead somewhere other than Newegg.com.
How to Spot a Phishing Email
1. Check where the links actually go. Hover your mouse over a link (without clicking) to preview the destination. Legitimate Newegg links always end in .newegg.com — note the period before newegg.com. Addresses like cs-newegg.com or newegg.accountmaintenance.com are not real Newegg sites.
2. Look at the recipient field. The To: field is blank, contains multiple addresses, or is addressed to someone other than you.
3. Watch for spelling and grammar errors. Legitimate Newegg communications are carefully proofread. Awkward phrasing, typos, or unusual punctuation are common warning signs.
4. Be cautious if the email asks for personal information. Newegg will never ask you to email or reply with any of the following:
• Your Social Security number
• Your credit card number, expiration date, or security code
• Your Newegg username and password
• Your mother’s maiden name
• Your address, phone number, or other personal details
Help Us Fight Fraud
Newegg takes every security threat seriously and works to keep your purchases as safe as possible. Online scams and phishing attempts are unfortunately common across the industry and should always be handled with caution. If you receive a suspicious email, we strongly advise that you do not respond, download attachments, or click any of the links in the message. Delete it from your inbox to avoid accidentally interacting with it later.
If you already clicked a link or shared information: Change your Newegg password immediately, review your account activity for any unauthorized changes, and contact your bank if you provided payment or financial details.
How to Identify Phishing Text Messages / SMS
Phishing text messages — also known as “smishing” — appear to come from Newegg about a delivery, a suspicious sign-in, or a reward. The goal is to get you to tap a link or call a number.
1. Know when Newegg texts you. Newegg sends SMS messages only for:
• Order and shipping status updates (when you opt in)
• Two-factor authentication verification codes (only when you initiate a sign-in)
• Promotional alerts (only if you explicitly subscribed)
Newegg will never send an unsolicited text asking you to verify your account, confirm payment details, or claim a reward.
2. Unrecognized or unusual sender number. Legitimate Newegg texts arrive from a consistent short code or verified business number. Be suspicious of texts from long international numbers, numbers with unfamiliar country codes, or random 10-digit mobile numbers claiming to be Newegg.
3. You didn’t initiate the action it refers to. If you receive a shipping update for an order you didn’t place, a verification code you didn’t request, or a security alert for a sign-in you didn’t make — the message is not from Newegg. Go directly to newegg.com to check your account rather than tapping any link in the text.
4. The link looks wrong. Phishing texts often include shortened URLs (bit.ly, tinyurl, etc.) or links to domains that are close but not quite right — things like neweggdelivery.com, newegg.track-parcel.net, or a bare IP address like http://192.168.xx.xx/newegg. Legitimate Newegg links always go to .newegg.com or .newegg.io.
5. The message asks for personal information. Newegg will never text you asking for your password, payment details, or a verification code. Any text asking you to “reply with your card number to confirm your order” is always a scam.
6. Unexpected prize or reward. “Congratulations — you’ve been selected for a free Newegg gift card. Tap here to claim.” Newegg does not run promotions delivered via unsolicited text message.
How to Identify Phishing Phone Calls
Phone scammers — also called “vishing” — call customers pretending to be Newegg support or Newegg’s fraud or security team. They use urgency and authority to pressure you into sharing sensitive information or making payments.
1. Know when Newegg calls you. Newegg may occasionally call you to follow up on an open support ticket. However, Newegg will never make an unsolicited call asking you to:
• Verify your account credentials or password
• Provide your credit card number, CVV, or bank account details
• Purchase gift cards and read back the numbers
• Install an app or allow remote access to your computer or phone
• Read out a verification or security code
2. Common phishing call scripts.
• “Fraudulent charge detected” — The caller claims an unauthorized order was placed and needs your payment details to reverse it. Newegg’s fraud team never asks for card details over the phone.
• “Your account will be suspended” — The caller threatens your account will be closed unless you confirm personal information immediately. Newegg does not suspend accounts via unsolicited phone call.
• “Tech support — your device has a virus” — The caller claims to be Newegg technical support and asks you to install a remote access tool. Newegg does not provide unsolicited device support and will never ask to access your computer.
• “Gift card verification” — The caller asks you to buy gift cards and read back the codes to “secure your account” or “receive a refund.” No legitimate company will ever process a refund or account action via gift card codes.
3. Behavioral warning signs.
• The caller creates extreme urgency (“you must act in the next 10 minutes”)
• The caller refuses to let you call back through an official Newegg number
• The caller asks you to keep the call secret or not contact your bank
• The caller becomes aggressive or threatening when you hesitate
• Background noise sounds like a busy call center with multiple simultaneous conversations
How to Identify Phishing Websites
Phishing websites impersonating Newegg are built to capture your login credentials, payment information, or personal details. They can look convincingly real — same logo, similar layout, copied product images.
1. Always check the address bar first. The only reliable way to verify you’re on a genuine Newegg page is the URL in your browser’s address bar. Before logging in or entering any payment information, make sure the domain is an official Newegg address. The safest habit is to type the URL directly into your browser rather than following a link from an email or text message.
2. Common phishing domain patterns. Scammers register domains designed to look similar at a glance:
• Extra words: newegg-deals.com, newegg-clearance.net, shop-newegg.com
• Misleading subdomains: newegg.com.account-verify.info — the real domain here is account-verify.info, not Newegg
• Character substitutions: nevvegg.com, newe99.com
• Different extensions: newegg.shop, newegg.store, newegg.online
How to read a URL correctly: The real domain is the segment immediately before the first single forward slash. In https://login.newegg.com/account the domain is newegg.com — legitimate. In https://newegg.com.login-verify.net/account the domain is login-verify.net — not Newegg.
3. HTTPS is not a guarantee. A padlock icon and “https://” mean the connection is encrypted — they do not mean the website is legitimate. Phishing websites routinely use HTTPS. Always verify the actual domain name.
4. Other signs a site is a phishing website.
• Prices dramatically lower than what Newegg actually lists
• Checkout requests payment via wire transfer, gift cards, cryptocurrency, or payment apps
• Product images are blurry or visibly watermarked from a stock image site
• No return policy, terms of service, or real customer service contact
• A login page that asks for more than usual — Social Security number, date of birth, and security questions all at once
If You Think You’ve Been Targeted
We take fraud, scam, phishing, and spoofing attempts seriously. If you received a communication you think may not be from Newegg, report it immediately.
You can report suspicious communications to us at [email protected]. Attaching the suspicious email or a screenshot of the message helps our team track it.
Reporting to government authorities:
• Report suspicious phone calls or texts to the FTC at reportfraud.ftc.gov
• Report internet crime or financial fraud to the FBI at ic3.gov
• Forward suspicious texts to 7726 (SPAM) to help your carrier block scam numbers