NewMeet with a Technician
Consultations at the Newegg Service Center
Our free consultations provide personalized guidance for your PC needs. Whether you’re looking for advice, installation assistance, or help understanding your options, we’ll discuss your goals and help you determine the next steps.
- Address5200 Shea Center Dr, Ontario, CA 91761
- HoursMon–Fri, 9:00 AM – 5:00 PM PT
- TechniciansCompTIA A+ certified
How We Can Help
Product Troubleshooting & Returns
Experiencing an issue with a product purchased from Newegg? Our technicians can help identify potential problems and guide you through the appropriate next steps, including return or replacement options when eligible.
PC Build Assistance
Building or upgrading your PC? Bring your components and receive hands-on guidance with installation, compatibility, and initial troubleshooting.
Expert Product Guidance
Have questions before making a purchase? Our technicians can help you understand product specifications, component compatibility, and options that best meet your needs.
Before You Book
A few important details to know before booking your appointment.
Eligible Purchases
Appointments are available for eligible products purchased on Newegg.com. Newegg.ca purchases and business accounts are not currently supported.
Marketplace Purchases
Purchased from a Newegg Marketplace seller? If your item is eligible for service, our technicians can assist with troubleshooting and guide you through the return process, if applicable. Approved returns must be shipped directly to the seller.
Appointments Required
Our Service Center operates by appointment only. Please schedule your visit in advance so our technicians can be prepared to assist you. Walk-ins are not currently accepted.
What We Can Help With
Our Newegg technicians provide hands-on assistance with troubleshooting, component installations, PC upgrades, and setup for eligible desktops, laptops, and PC components across a variety of brands. Please note that physical repairs and warranty services are not offered at this location.
- Motherboards
- Graphics Cards (GPUs)
- Processors (CPUs)
- Memory (RAM)
- CPU Coolers & Liquid Cooling Systems
- Fans & Cooling Components
- SSDs & Hard Drives
- Power Supplies
- PC Cases
- Gaming & Prebuilt Desktops
- Gaming Laptops
- Custom-Built PCs
Not offeredPhysical repairs (e.g. bent CPU or socket pins)Warranty serviceTrade-ins (online only)
Your Visit
Here’s what to expect and how to prepare for your appointment.
- 1
Schedule Your Appointment
Choose a date and time, tell us how we can help, and receive a confirmation email with your appointment details.
- 2
Visit Our Service Center
Bring your device or components and any necessary accessories. A Newegg technician will provide hands-on assistance with troubleshooting, installation, or setup.
- 3
Review Your Next Steps
Whether it’s installation, troubleshooting, or technical guidance, our team will help you understand your options and next steps.
What to Bring
To help us provide the best possible service, please bring the items below to your appointment.
Your Device or ComponentsDesktop, laptop, or individual PC components.
Power Cables, Adapters, and AccessoriesAll required cables and adapters, plus anything that came with your device or components.
Original Packaging(If Available)May be required for eligible returns.
PC Parts List(If Applicable)Helpful if you’re planning a build or upgrade.
Government-Issued Photo IDTo verify you are at least 18 years old.Required
Some troubleshooting and installation procedures may affect stored data. Please back up your important files before your appointment.
We recommend removing large graphics cards and transporting them separately in protective packaging. Unsure how? Contact our team before your visit.
FAQs
Do I need an appointment, and is there a cost?
Consultations at the Newegg Service Center are completely free. Appointments are required, as walk-ins are not accepted. You do not need a Newegg account to schedule an appointment.
Can someone else attend my appointment on my behalf?
No. The person who booked the appointment must attend in person, as our technicians will work directly with them to understand their needs.
Can I receive assistance with products not purchased from Newegg?
Our in-person consultations are currently limited to eligible products purchased through Newegg. Purchases from other retailers are not supported.
Can I bring my entire computer or just the component?
You may bring either your computer or the specific component you need assistance with. If you're unsure what's causing the issue, we recommend bringing your computer so our technicians can better assess the problem.
If you're transporting a desktop computer, please ensure all components are properly secured to prevent damage during transportation.
Will I need to leave my computer or components at the Service Center?
No. All services are performed during your scheduled appointment. We do not keep computers or components overnight, unless an eligible item is accepted for return.
Should I back up my data before my appointment?
Yes. We strongly recommend backing up all important files and data before your appointment. While our technicians take precautions when handling your device, troubleshooting, component installations, upgrades, and system adjustments may carry a risk of data loss.
Do you offer repair services?
We don’t offer repair services. However, we can help identify what’s wrong with your item and guide you through the return process if your item is eligible. If we find physical damage, such as bent processor pins or a damaged motherboard socket, we’ll explain what we found and what options are available.
Do you accept trade-ins at the Service Center?
The Trade-in program process is handled entirely online. To check eligibility, visit the trade-in page on the Newegg website.
How does the return and replacement process work with a Consultation appointment?
If your item is faulty, we’ll inspect it during your appointment. Same-day replacements may be available for eligible items that are in stock. Booking a consultation does not impact your return window.
Can you help with an item that's still under warranty?
Yes. We can help troubleshoot your item and explain your options. If it's within Newegg's return window and eligible for return, we can assist with the return process. Otherwise, we'll help you understand your warranty options and how to contact the appropriate provider.
Can I bring in a Newegg Marketplace item?
Yes! We can help with Newegg Marketplace items, too. If your item is faulty and eligible for return, we’ll help you start the return and print a shipping label. You’ll then ship the item directly to the seller.
Our technicians can check whether your device is eligible, or help you by phone or chat — or call you back at a time you choose.
Booking an appointment is subject to our service terms. Please read them before your visit.