Who are we?
We, along with our affiliates and subsidiaries, are Newegg. Our address is 9997 Rose Hills Road, Whittier, CA 90601. You can contact us by mail at the above address, by email at firstname.lastname@example.org or by telephone at 1 (800) 390-1119.
You may contact our Data Protection officer by email at email@example.com.
What personal information do we collect?
Information collected voluntarily
To register for a Newegg account, you must provide us with your personal information, including your name, email address, and password.
Purchase Order Information
In order to place an order with Newegg, you must sign in to your account by providing your email address and password. In addition, you must provide us with your name, shipping address, billing address, telephone number, and payment information, such as your credit card number, billing address, credit card expiration date, and credit card security code.
Information Stored on a Device
With your consent, we may access metadata and other information associated with other files stored on your computer, tablet, mobile phone, or any other device (referred to collectively as a “Device”).
With your consent, which you provide when you install our mobile application, when you access and use our mobile application, we may collect information about the general location of a Device.
Information collected automatically
Why do we use your personal information?
We may use your personal information for a variety of business purposes, including:
- Where necessary to provide you with access to our services, and the Site;
- Where necessary to provide you with interactive features on the Site;
- Where necessary to provide our services to you or for the performance of a contract;
- Where necessary to process and fulfill your orders and returns and exchanges;
- Where necessary to contact you if we have trouble processing your order;
- Where necessary to provide you with customer support and to respond to your requests, comments, questions, or concerns;
- Where necessary to send you information about your order, such as order updates;
- Where necessary to process and manage your subscriptions;
- Where necessary to fulfill your benefits that are associated with your use of our services, such as to award points through our EggPoint loyalty program;
- Where necessary to administer sweepstakes and contests that you have entered into;
- Where necessary to customize your settings;
- Where necessary to send you important notices, such as system notices and alerts, and changes to our terms and conditions, and policies;
- Where necessary to comply with applicable laws and legal obligations;
- Where necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on Newegg;
- Where necessary for our legitimate interest in preventing and detecting fraud, and maintaining security;
- Where necessary for our legitimate interests in enforcing our terms and conditions, and policies;
- Where necessary for our legitimate interests in analyzing and improving the effectiveness of the Site, and our products and services;
- Where you consent to Newegg sending you our newsletters, special promotions, and offers;
- Where you consent to Newegg sending you text alerts and/or email notifications;
- Where you consent to Newegg sending you push notifications on a Device; and
- Where you consent to Newegg sending you marketing communications, advertisements and other information relating to our products and services.
Cookies and Similar Technology
A cookie is a small text file that is generated by a site that is stored on a Device. When you access the Site, a number of cookies are used by Newegg and third parties. We may link data stored in cookies to the personal information you submitted while on the Site.
We may use Device Information to analyze trends, administer the Site, track user movement, and gather broad demographic information for aggregate use. We may store the information in log files or other types of files, which may be combined with other information that we have collected about you.
The Site and our emails and advertisements may contain web beacons. A web beacon is a small graphic image, such as a pixel or GIF, which is placed on a web page, email, or advertisement and is used to provide information on when and how you access and use the Site, and services. We may allow third-party companies to collect non-personal information when you visit the Site. These companies typically use a cookie or web beacon to collect this information in order to provide advertisements likely to be of interest to you.
|Newegg||Login Cookie: Identifies customer login information and account information once the customer has logged into account|
|Newegg||B2B Login Cookie: Identifies customer login information and account information once the customer has logged into account|
|Newegg||Mobile Login Cookie: Saves customer login information and checks customers’ Premier membership status|
|Newegg||Mid Data Cookie: Verifies credit card information to process payments and to prevent fraud|
|Newegg||Online Payment Cookie: Captures payment information in order to process orders|
|Newegg||Info Cookie: Captures account information used to identify customer|
|Newegg||Visitor Cookie: Prevent fraud, and to analyse and improve performance of the Site|
Personalized Experience and Offers
|Newegg||Personalizes customer experience by making recommendations to the customer|
|Hooklogic||Personalizes customer experience through targeted advertisements and offers|
|OwnerIQ||Personalizes customer experience through targeted advertisements and offers|
|Google Ads||Personalizes customer experience through targeted advertisements and offers|
|ChatID (WelcomeCommerce)||Facilitates chat sessions between customers and Product Support|
|Moxie||Facilitates chat sessions between customers and Customer Service|
|Commission Junction||Supports affiliate partner channels|
|BingAds||Personalizes customer experience through targeted advertisements and offers|
|Steelhouse Media||Personalizes customer experience through targeted advertisements and offers|
|Criteo||Personalizes customer experience through targeted advertisements and offers|
|Doubleclick – Floodlight||Personalizes customer experience through targeted advertisements and offers|
|Google Adwords||Personalizes customer experience through targeted advertisements and offers|
|Facebook Ads||Personalizes customer experience through targeted advertisements and offers|
|Sellpoints||Personalizes customer experience through advertisements that offer video tools to provide product tours and information|
|Evergage||Personalizes customer experience by making recommendations to the customer|
|Bluecore||Personalizes customer experience through targeted advertisements and offers|
|Return Path||Provides email delivery services|
|Salesforce/Exact Target||Provides personalized email delivery services|
|Monetate||Personalizes customer experience by making recommendations to the customer|
|InTheChat||Facilitates chat sessions between customers and Customer Service|
|Tealium||Personalizes customer experience by making recommendations to the customer|
Third-Party Services Cookies
|Provider||Purpose of Cookie|
|ShopRunner||Allows customer to use their ShopRunner account to receive expedited shipping on their Newegg purchase|
|PayPal||Allows customer to pay for Newegg purchase using PayPal|
|InAuth||Provides authentication and fraud prevention|
|Accertify||Provides fraud prevention|
Do Not Track Signals or Similar Mechanisms
Some web browsers have a “Do Not Track” feature that, when turned on, signals to websites the user visits that the user does not want to be tracked. At this time, the Site does not respond to “Do Not Track” signals or similar mechanisms.
Who do we share your information with and why?
We may share or disclose your personal information at your direction or request, or upon your consent, such as when you authorize a third-party application to access your account or when you direct us to share your feedback with a marketplace seller or other business.
We may also share your personal information between:
Third-Party sellers offer products for sale through Newegg’s Marketplace platform. We refer to these third parties as Marketplace Sellers. In order to best facilitate and complete Marketplace Seller Transactions, we may share some of your personal information with these third parties.
In order to process your credit card information to complete your purchase, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures.
In addition, we may employ third-party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes.
We may share your personal information we collect with all Newegg subsidiaries and affiliates.
As our business continues to evolve, we may acquire or sell business units or subsidiaries. Customer information is one of the business assets that would be transferred in these types of transactions. In such a situation, your personal information would only be used in a manner consistent with our pre-existing Privacy Notice and terms and conditions.
As Required by Law
We reserve the right to disclose your personal information as required by law, and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on Newegg.
Third-Party Companies for Marketing
Collection and Use of Non-Personal Information
We may collect, use, store, transfer, share, and disclose non-personal information for any purpose.
Collection and Use of Public Information
We may collect, use, store, transfer, share, and disclose your information that is publicly available, such as information you submit on social media platforms, or blogs for any purpose.
Testimonial/Feedback about our Services
The testimonial/feedback sections of the Site are for the purpose of sharing experiences and providing feedback about the Site. The testimonial/feedback sections are moderated to ensure accurate testimonial/feedback. Published testimonial/feedback are genuine and are not edited or altered by Newegg. Newegg reserves the right to post or remove any testimonial/feedback at its discretion.
By posting your testimonial/feedback, you give us permission to reprint or use the testimonial/feedback in connection with our business. You also are agreeing to the following: (1) The reprint or use of the testimonial/feedback will be at our discretion and without compensation; (2) We may use the testimonial/feedback with or without any pseudo (pen) name credit; (3) Our right to use the testimonial/feedback is perpetual and may be assigned by us; (4) We may use the testimonial/feedback locally, nationally or globally and such use may be made in any media, information or communication platform (including Internet advertising) currently in use or later developed; and (5) You and not someone else composed and posted the testimonial/feedback.
Please note that any information you include in a testimonial/feedback may be read, collected, and used by anyone.
Testimonial/Reviews about Products
The testimonial/reviews sections of the Site are for the purpose of sharing experiences and product reviews. The testimonial/reviews sections are moderated to ensure accurate testimonial/reviews. Published testimonial/reviews are genuine and are not edited or altered by Newegg. Newegg reserves the right to post or remove any testimonial/reviews at its discretion.
By posting your testimonial/reviews, you give us permission to reprint or use the testimonial/reviews in connection with our business. You also are agreeing to the following: (1) The reprint or use of the testimonial/reviews will be at our discretion and without compensation; (2) We may use the testimonial/reviews with or without any pseudo (pen) name credit; (3) Our right to use the testimonial/reviews is perpetual and may be assigned by us; (4) We may use the testimonial/reviews locally, nationally or globally and such use may be made in any media, information or communication platform (including Internet advertising) currently in use or later developed; and (5) You and not someone else composed and posted the testimonial/reviews.
Please note that any information you include in a testimonial/reviews may be read, collected, and used by anyone.
Newegg Insider, GameCrate, and Unlocked (Blogs)
By posting your comment(s) on our blogs, including, but not limited to, Newegg Insider, GameCrate, or Unlocked (“Blog” or “Blogs”), you give us permission to reprint or use the comments in connection with our business. You also are agreeing to the following: (1) The reprint or use of the comment will be at our discretion and without compensation; (2) We may use the comment with or without any pseudo (pen) name credit; (3) Our right to use the comment is perpetual and may be assigned by us; (4) We may use the Blog locally, nationally, or globally and such use may be made in any media, information or communication platform (including Internet advertising) currently in use or later developed; and (5) You and not someone else composed and posted the comment on our Blog.
Please note that any information you include in a comment on our Blog may be read, collected, and used by anyone.
Posting Testimonial, and Blogs with Photos
We may allow you to post testimonial, and Blogs that include photos. We will not access your photos or camera until we obtain your consent and we will only use the photos that you have selected. You can manage your photos and camera settings at any time by changing the settings on your mobile device.
Social Media Platforms
We maintain presences on social media platforms, including, but not limited to, Facebook, Twitter, Instagram, and YouTube. Any information you post on a social media platform is done at your own risk and without any expectation of privacy. Please be aware that Newegg is not responsible for the privacy practices of such other sites.
How do we protect your information?
Newegg takes precautions to protect its customers’ information. When you submit sensitive information via the Site, your information is protected both online and offline.
When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected using SSL encryption software. To learn more about SSL, follow this link: www.verisign.com.
Access to all of our users’ information is restricted. Newegg operates in a secured and locked facility that requires all employees to check in and wear valid ID badges. Security cameras are positioned throughout the building in conjunction with multiple alarm systems. Only employees who need the information to perform a specific job are granted access to personal information. If you wish to have your financial information removed at the time of your order, you may opt to have your financial information deleted from our records upon completion of your order. Otherwise, you may contact us at firstname.lastname@example.org, or call toll free 1-800-390-1119, to request that your information be deleted from our database. For future transactions, you will be required to re-enter your information.
If you have any questions or concerns about Newegg’s security practices, you can send us an email at email@example.com.
To ensure that your user name and password remain confidential, DO NOT share this information with anyone.
Our servers and offices are located in the United States, and as a result, we may collect, process, store, share, and transfer your personal information in the United States. By using the Site, you understand and consent to Newegg collecting, storing, processing, sharing and transferring your personal information to our servers and offices in the United States and to those third parties with whom we share your personal information as provided in this policy. The third-party recipients of your personal information may be located in countries outside of the EU which may not provide the same level of data protection as your home country; however, these third-party processors are subject to applicable privacy regulations, including the EU General Data Protection Regulation.
EU-US and Swiss-US Privacy Shield
In compliance with the Privacy Shield Principles, Newegg commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Newegg at: firstname.lastname@example.org.
Newegg has further committed to cooperate with the panel established by the EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved Privacy Shield complaints concerning data transferred from the EU and Switzerland. Under certain circumstances, you may be entitled to invoke binding arbitration through the Privacy Shield arbitration process.
With respect to personal information received or transferred pursuant to the Privacy Shield Frameworks, we are subject to the regulatory enforcement powers of the U.S. Federal Trade Commission.
Newegg does not sell products intended for purchase by children. Youth-oriented products are sold for purchase by adults only. If you are under the age of 16, you may only use the Site in the presence of a consenting parent or guardian. We will not knowingly or intentionally collect personal information via the Internet from children under the age of 13. Newegg is committed to protecting the welfare and privacy of children.
What are your rights?
Your rights to your information
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.
If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.
If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.
You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.
Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.
To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.
Your right to complain
If you have a complaint about our use of your information, we would prefer you to contact us directly at email@example.com in the first instance so that we can address your complaint. However, you can also contact the appropriate EU Data Protection Authority (DPA).
How can you change or review your information?
You may change or review your account information and settings for the following:
When you register for a Newegg account, you enter your email address. This email address is your Newegg ID and the email address that you use to log in to the Site. To change your email address and Newegg ID on Newegg, from our desktop website, please go to Account Settings. You cannot change your email address and Newegg ID from the Newegg mobile application or mobile website. Please note that you must have your email address/Newegg ID and password in order to access your account.
At the time of your order, you may choose to receive special offers and news by clicking the appropriate field.
If you currently receive special offers and news and wish to stop receiving special offers and news, Newegg provides several ways to do so. You may send e-mails to firstname.lastname@example.org with a request to be removed. Finally, you may use the link provided in all Newegg communications to automatically unsubscribe. Please note that you might still receive intermittent updates on products, services, specials or news.
If you currently receive push notifications and wish to stop receiving push notifications, you can deactivate these notifications at any time by changing the settings on your mobile device.
Uninstall Mobile Application
You can stop all further collection of information by our mobile application by uninstalling our mobile application. You may use the standard uninstall process to remove our mobile application from your mobile device.
We will update the date of this document each time it is changed.