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Not eligible for return

If you are unable to create a return using our website’s online return system, it may be due to one of the following reasons.

Item is past the return period

Your item is past the eligible return period. To check an item’s return period, please refer to the Warranty & Returns section on the item’s product page. If your item is outside the given time frame, you can no longer return it to Newegg, but you may still have a warranty with the product manufacturer for repair or replacement. To verify manufacturer warranty coverage and options, please contact the manufacturer directly.

Item is non-refundable or non-replaceable

Your item is non-refundable, non-replaceable or both. An example of this would be a Consumable product such as retail packaged software, downloadable software, etc. that are consumed once they are used.

To check an item’s return policy, please refer to the Warranty & Returns section on the item’s product page. You can view our full return policy and Overall Return Guidelines here.

However, please be aware that even if your item is not returnable to Newegg, you may still have a warranty with the product manufacturer for repair or replacement. To verify manufacturer warranty coverage and options, please contact the manufacturer directly.

Other reason

If an item is within the return policy and time frame listed on the item’s product page, but you cannot create a return, please contact us for further assistance.

Updated on March 13, 2019

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