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FAQs regarding Newegg and COVID-19

Despite unprecedented challenges posed by COVID-19, Newegg is very much open for business. Our supply chain is distributed and durable, which means we continue to source the products you need and ship them to you on time. During these unsettling times, you will continue to receive the same high level of service you’ve come to expect from Newegg. Below are some answers to some frequently asked questions regarding recent events.

Is Newegg fulfilling orders?

Yes. We are still fulfilling orders.

Are Newegg’s carriers still fulfilling shipments?

Yes. Depending on changing conditions, there may be shipping delays in which the carrier is working to get all packages delivered within the selected shipping time frame. Please note that our carrier, UPS, will continue to follow CDC and WHO instructions. Depending on future outcomes, our ability to ship may change.

Is Newegg shipping internationally?

Yes. We are aware that some countries have restricted travel for its citizens; however, that does not affect cargo planes which are still allowed to travel.  Please note that our carrier, UPS, will continue to follow CDC and WHO instructions. Depending on future outcomes, our ability to ship may change.

Are Marketplace sellers still fulfilling orders?

Yes. Customers will be emailed should there be any delays.

What is Newegg doing to ensure the safety of their employees and customers?

We’re closely monitoring the COVID-19 situation and working tirelessly to serve the needs of businesses and individuals who are quickly adapting to new ways of life as we all pull together to curtail this outbreak. In response to the virus, we’ve implemented updated best practices in our workplace to help ensure the health and safety of our employees and customers.

In accordance with California’s recent statewide stay-at-home order, most employees in our Los Angeles area headquarters are now working from home. We have temporarily limited on-site business operations to essential staff in our warehouses to ensure fulfillment and delivery of customer orders with minimal interruption, especially those relying on Newegg to deliver household staples, medical supplies and other necessities. These essential employees adhere to recommended hygiene and social distancing practices, and we’ve increased janitorial services to preserve a clean, healthy work environment.

These precautions are designed to ensure customer orders are picked, packed and shipped by healthy employees. Once a package leaves our warehouse, it’s entrusted to one of our shipping partners. A large percentage of these orders are delivered via UPS or the US Postal Service, both of which are taking steps to ensure the health of their employees and safe parcel delivery. UPS published its COVID-19 response here, while the USPS is following guidelines published by the CDC. Newegg and its fulfillment partners are pulling together to deliver the highest, healthiest level of service to our customers.

How is Newegg handling any price gouging?

Newegg is committed to fair pricing. If you suspect a product is priced dramatically higher than it should be, please let us know so we can investigate and fix the problem. Supply chain fluctuations and big swings in consumer demand are placing unprecedented pressure on the e-commerce system as a whole, and we’re grateful to you – our loyal customers – for helping to ensure pricing remains fair, especially during trying times like these.

Updated on March 27, 2020

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