Additional Return Policy Information for Global Sites

List of Countries with statutory rights for consumers

Argentina
Australia
India
Israel
New Zealand
Philippines
Saudi Arabia
Singapore
South Korea
Thailand
The United Kingdom

Argentina

Statutory Rights under Argentine Consumer Law

If you are a Consumer, the limitations specified below in respect of returns will not apply to you. Nothing in this Return Policy excludes, restricts, modifies, limits or overrides your rights under Argentine Consumer Law such as: legal warranties, information rights, fair treatment and withdrawal of acceptance. As for withdrawal of acceptance, consumer has the right to revoke without liability the purchase made for a ten (10) calendar day period to be counted from the moment the good was delivered or the contract was closed, whatever occurs later. This right may not be dispensed or waived. Consumer must duly inform this to the Marketplace Seller or Newegg (as it may correspond) and make the purchased good available to seller. Return fees are endured by Marketplace Seller or Newegg (as it may correspond). It should be noted that the good must be available without having been used and kept in the same state that it was received by consumer. Marketplace Seller or Newegg (as it may correspond) must refund all received fees to the consumer.

Australia

Statutory Rights under the Australian Consumer Law

Our products come with guarantees under the Australian Consumer Law that cannot be excluded. If the Australian Consumer Law applies, you are entitled to a replacement or refund for a major failure of the products and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired, replaced or refunded if the products fail to be of acceptable quality and the failure does not amount to a major failure. In the event of a minor failure, Newegg reserves the right to choose to repair, replace, or refund the product.

Your product may also come with a manufacturer’s warranty. If applicable, the details of the manufacturer’s warranty are listed under the warranty section of the Warranty & Returns tab on the item’s product page. This manufacturer’s warranty is in addition to any rights you may have under the Australian Consumer Law and does not exclude, restrict, modify, limit or override your rights under the Australian Consumer Law.

For some products, Newegg offers optional warranty and/or protection plans. These warranty and protection plans may be provided by third-party services providers and may have their own set of terms and conditions. If applicable, the details of the warranty and/or protection plans will be available to you at the point of purchase. These warranty and protection plans are provided in addition to any rights you may have under the Australian Consumer Law and do not exclude, restrict, modify, limit or override your rights under Australian Consumer Law.

If the Australian Consumer Law applies, some of the time limits and other limitations specified below in respect of returns will not apply to you. Nothing in this Return Policy excludes, restricts, modifies, limits or overrides your rights under the Australian Consumer Law.

India

Statutory Rights under Indian Consumer Law

Products (goods)

Changing your mind

Under Indian consumer protection law, you have 14 days after the day that you (or somebody nominated by you) receive possession of a product to change your mind and receive a refund. If the delivery of your products is split into several deliveries over different days, you have until 14 days after the day that you (or somebody nominated by you) receive the last delivery to change your mind and receive a refund. To end your contract with us, please contact us as per section 1 of the Terms and Conditions or complete the Model Cancellation Form below.

Please note that this right does not extend to goods that are clearly personalized; products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them; products which may deteriorate or expire rapidly; and any products which become mixed inseparably with other items after their delivery.

If there is a problem with the product

We are under a legal duty to supply products that are in conformity with your order. Under Indian consumer protection law, if the products are faulty, you have 30 days from the day you (or somebody nominated by you) receive possession of a product to reject the product and receive a refund. If you do not wish to reject a product during this period, you may ask us to repair or replace the product. If we are unable to do so, you may be entitled to a price reduction of an appropriate amount (if you choose to keep the product), or a refund (if you choose to reject the product).

Arrangements and costs of return

Please note that where you reject goods (including where you change your mind), you must return them to us or if they are not suitable for posting, allow Newegg to collect them from you. If the goods are faulty or mis-described, Newegg will pay the costs of return. In all other circumstances (including where you have changed your mind), you must pay the cost of returns.

Services

Changing your mind

Under Indian consumer protection law, you have 14 days after the day we confirm your order to change your mind. However, once we have completed the services you cannot change your mind (even if this 14 day period is running). If you cancel after we have started the service, you must pay us for the services provided until the time you tell us that you have changed your mind. To end your contract with us, please contact us as per section 1 of the Terms and Conditions or complete the Model Cancellation Form below.

If there is a problem with the services

Under Indian consumer protection law, if there is a problem with the services, you may ask Newegg to repeat performance of the service, or if this is not possible, to a price reduction of an appropriate amount or a refund.

Digital content

Changing your mind

Under Indian consumer protection law, you have 14 days after the day we confirm your order to change your mind, or if earlier, until you start downloading or streaming. If we delivered the digital content to you immediately, and you agreed to this when ordering, you will not have a right to change your mind. To end your contract with us, please contact us as per section 1 of the Terms and Conditions or complete the Model Cancellation Form below.

If there is a problem with the digital content

Under Indian consumer protection law, if the digital content is faulty, you may ask us to repair or replace the digital content. If we are unable to do so, you may be entitled to a price reduction of an appropriate amount or a refund.

Israel

Statutory Rights under Israeli Consumer Law

Products (goods)

Changing your mind

Under Israeli consumer protection law, you have 14 days after the day that you (or somebody nominated by you) receive possession of a product or the mandatory disclosure document that shall include all the required details in accordance with Israeli consumer protection laws (the “Disclosure Document“), whichever is later, to change your mind and receive a refund. If the delivery of your products is split into several deliveries over different days, you have until 14 days after the day that you (or somebody nominated by you) receive the last delivery to change your mind and receive a refund or the day of receipt of the Disclosure Document, whichever is later. To end your contract with us, please contact us as per section 1 of the Terms and Conditions or complete the Model Cancellation Form below or by using the cancellation notice link/section appearing on our homepage.

Notwithstanding the foregoing, if you are a Consumer in Israel classified as a Special Category Consumer under Israeli law, you may cancel your order up to 4 months after the day that you (or somebody nominated by you) receive possession of a product or the Disclosure Document, provided that the engagement with you included a conversation, including by way of communication means. In this paragraph, “Special Category of Consumer” means: (i) a person with disabilities; or (ii) an elderly person (aged 65 and above); or (iii) a new immigrant, as defined under Israeli law. Newegg may require you to present a relevant certificate evidencing that you belong to any of these categories. To end your contract with us, please contact us as per section 1 of the Terms and Conditions or complete the Model Cancellation Form below or by using the cancellation notice link/section appearing on our homepage.

Please note that this right does not extend to goods that are clearly personalized; sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them; and products which may deteriorate or expire rapidly.

If there is a problem with the product

If you are a Consumer in Israel, then if the products are faulty and/or do not confirm to the products you ordered or the information provided to you, or you experienced delays in delivery or any other reason which is Newegg’s fault, you have 14 days (or 4 months, to the extent you are classified as a Special Category Consumer and provided that the engagement with you included a conversation, including by way of communication means) from the day you receive possession of a product or receive the Disclosure Document – whichever is later – to reject the product and receive a full refund. If you do not wish to reject a product during this period, you may ask us to repair or replace the product. If we are unable to do so, you may be entitled to a price reduction of an appropriate amount (if you choose to keep the product), or a refund (if you choose to reject the product).

Arrangements and costs of return

Services

Changing your mind

If you are a Consumer in Israel, you have 14 days (or 4 months, to the extent you are classified as a Special Category Consumer and provided that the engagement with you included a conversation, including by way of communication means under Israeli law) after the day we confirm your order or after you receive the Disclosure Document – whichever is later – to change your mind; in an ongoing transaction – whether or not the services commenced, and in a transaction which is not ongoing – subject to the cancellation being made at least 2 working days prior to the date of commencement of provision of the services. However, once we have completed the services you cannot change your mind (even if the 14 days (or, as applicable, 4 months) period is running). If you cancel after we have started the services, you must pay us for the services provided until the time you tell us that you have changed your mind. To end your contract with us, please contact us as per section 1 of the Terms and Conditions or complete the Model Cancellation Form below or by using the cancellation notice link/section appearing on our homepage.

Digital content

Changing your mind

Under Israeli consumer protection law, you have 14 days (or 4 months, to the extent you are classified as a Special Category Consumer and provided that the engagement with you included a conversation, including by way of communication means) from the day you can start the downloading or the streaming of the digital content or receive the Disclosure Document – whichever is later – to reject the product, subject to you not starting downloading or streaming. If we delivered the digital content to you immediately, and you agreed to this when ordering, you will not have a right to change your mind. To end your contract with us, please contact us as per section 1 of the Terms and Conditions or complete the Model Cancellation Form below or by using the cancellation notice link/section appearing on our homepage.

New Zealand

Statutory Rights Under applicable consumer laws

Products (goods)

Changing your mind

Under applicable consumer protection law, you have 14 days after the day that you (or somebody nominated by you) receive possession of a product to change your mind and receive a refund. If the delivery of your products is split into several deliveries over different days, you have until 14 days after the day that you (or somebody nominated by you) receive the last delivery to change your mind and receive a refund. To end your contract with us, please contact us as per section 1 of the Terms and Conditions or complete the Model Cancellation Form below.

If there is a problem with the product

We are under a legal duty to supply products that are in conformity with your order. Under applicable consumer laws, if the products are faulty, you have 30 days from the day you (or somebody nominated by you) receive possession of a product to reject the product and receive a refund. If you do not wish to reject a product during this period, you may ask us to repair or replace the product. If we are unable to do so, you may be entitled to a price reduction of an appropriate amount (if you choose to keep the product), or a refund (if you choose to reject the product).

Arrangements and costs of return

Services

Changing your mind

Under applicable consumer protection law, you have 14 days after the day we confirm your order to change your mind. However, once we have completed the services you cannot change your mind (even if this 14 day period is running). If you cancel after we have started the service, you must pay us for the services provided until the time you tell us that you have changed your mind. To end your contract with us, please contact us as per section 1 of the Terms and Conditions or complete the Model Cancellation Form below.

If there is a problem with the services

Under applicable consumer protection law, if there is a problem with the services, you may ask Newegg to repeat performance of the service, or if this is not possible, to a price reduction of an appropriate amount or a refund.

Digital content

Changing your mind

Under applicable consumer protection law, you have 14 days after the day we confirm your order to change your mind, or if earlier, until you start downloading or streaming. If we delivered the digital content to you immediately, and you agreed to this when ordering, you will not have a right to change your mind. To end your contract with us, please contact us as per section 1 of the Terms and Conditions or complete the Model Cancellation Form below.

If there is a problem with the digital content

Under applicable consumer protection law, if the digital content is faulty, you may ask us to repair or replace the digital content. If we are unable to do so, you may be entitled to a price reduction of an appropriate amount or a refund.

Philippines

Statutory Rights under Philippine Consumer Law

Products (goods)

If there is a problem with the product

We are under a legal duty to supply products that are in conformity with your order. Under Philippine consumer protection law, if the products are faulty, you have 30 days from the day you (or somebody nominated by you) receive possession of a product to reject the product and receive a refund. If you do not wish to reject a product during this period, you may ask us to repair or replace the product. If we are unable to do so, you may be entitled to a price reduction of an appropriate amount (if you choose to keep the product), or a refund (if you choose to reject the product).

Arrangements and costs of return

Please note that where you reject goods, you must return them to us or if they are not suitable for posting, allow Newegg to collect them from you. If the goods are faulty or mis-described, Newegg will pay the costs of return. In all other circumstances (including where you have changed your mind), you must pay the cost of returns.

Services

If there is a problem with the services

Under Philippine consumer protection law, if there is a problem with the services, you may ask Newegg to repeat performance of the service, or if this is not possible, to a price reduction of an appropriate amount or a refund.

Digital content

If there is a problem with the digital content

If the digital content is faulty, you may ask us to repair or replace the digital content. If we are unable to do so, you may be entitled to a price reduction of an appropriate amount or a refund.

Saudi Arabia

Rights under the laws of Saudi Arabia

Where you are a consumer, some of the time limits and other limitations specified below in respect of returns will not apply to you. Nothing in this Return Policy excludes, restricts, modifies, limits or overrides your rights under the laws of Saudi Arabia. To the extent that any term or condition in this Return Policy is inconsistent with your rights under the laws of Saudi Arabia, your rights under the laws of Saudi Arabia shall prevail.

Products (goods)

A consumer may cancel the contract within seven days of receipt of the product, so long as the consumer has not used the product, or derived any utility ‎thereof. The consumer is liable for the costs of cancelling the contract. To cancel your contract with us, please contact us as per section 1 of the Terms and Conditions or complete the Model Cancellation Form below.

Please note that this right does not extend to goods that are clearly personalized, customized, or manufactured as per the request of the Consumer; video tapes, compact discs, or computer software that have been used by the Consumer; downloadable software products; and defects caused by improper use or poor possession by the Consumer.

Services

A consumer may cancel the contract within seven days of the date of the contract for the services, so long as the consumer has not benefited from the service or derived any utility thereof. The consumer is liable for the costs of the cancellation of the contract. To cancel your contract with us, please contact us as per section 1 of the Terms and Conditions or complete the Model Cancellation Form below.

If Newegg delays delivery or execution of the Contract

A consumer may cancel the contract if Newegg delays delivery or execution of the contract for a period of more than 15 days from the agreed upon date, in which case, the consumer may recover the payment made pursuant to the contract or other costs resulting from such delay, except for when the delay is due to force majeure.

Singapore

Statutory Rights under Singapore Consumer Law

Where you are a Consumer, some of the time limits and other limitations specified below in respect of returns will not apply to you. Nothing in this Return Policy excludes, restricts, modifies, limits or overrides your rights under Singapore consumer protection law. To the extent that any term or condition in this Return Policy is inconsistent with your rights under Singapore consumer protection law, your rights under Singapore consumer protection law shall prevail.

Products (goods)

Under Singapore consumer protection law, if the products are faulty within 6 months after they were delivered to you, you may request that we repair or replace the products. We will endeavor to repair or replace the products within a reasonable time and without causing significant inconvenience to you, and will bear any necessary costs incurred in doing so (including the cost of any labor, materials or postage). If we are unable to repair or replace the products, or if repairing / replacing the product would be a disproportionate remedy in comparison to another remedy available to you under Singapore law, you may be entitled to a price reduction of an appropriate amount (if you choose to keep the product), or a refund (if you choose to reject the product).

South Korea

Statutory Rights under Korean Consumer Law

Products (goods)/ Services/ Digital content

Changing your mind

Under Korean consumer protection law, a Consumer who has concluded a contract with a seller on the purchase of products/services/digital content may cancel the contract within the period provided for in the following subparagraphs:

7 days from the date of receiving a document on the contents of the contract (provided that when the supply of the goods has been performed after the delivery of such a document, seven days from the date the goods have been supplied or the supply of the services/digital content has begun); or
If the document referred to in sub-paragraph (1) does not arrive or does not include Newegg’s address or where the cancellation at sub-paragraph (1) cannot apply due to change in Newegg’s address, then 7 days from the date the Consumer knew or could have known the address of Newegg; or,
7 days from the date the interference has ended, where any interference with cancellation of orders has existed.

The 7 day periods above may be extended by agreement between you and Newegg – where this has been agreed, the extended period shall apply.

To end your contract with us, please contact us as per section 1 of the Terms and Conditions or complete the Model Cancellation Form below.

However, in any of the following cases, no Consumer may cancel an order if one of the following is met:

Where the products have been destroyed or damaged due to a cause attributable to the Consumer (provided that this shall not apply where the package has been damaged to check the contents of the Products);
Where the value of the products has substantially decreased due to the Consumer’s use or partial consumption;
Where the value of the products has substantially decreased due to the elapse of time, making resale difficult or impossible;
Where the package of copiable goods has been destroyed;
Where the provision of any services or digital content has commenced (provided that this shall not apply to the portion for which the provision of such services or digital content has not commenced in cases of a contract comprising divisible services or divisible digital content);
Where the products are produced individually pursuant to the order of the Customer, cancellation of the order is expected to cause considerable loss to the seller, and the seller has notified the Consumer that the order cannot be cancelled and obtained the consent of the Consumer in writing (including e-mail).

If there is a problem with the product/services/digital content

We are under a legal duty to supply products that are in conformity with your order. Under Korean consumer protection law, if a product is faulty, you have 3 months from the day you (or somebody nominated by you) receive possession of the product or 30 days from the date you knew or could have known of such fact, to reject the product and receive a refund. If you do not wish to reject a product during this period, you may ask us to repair or replace the product. If we are unable to do so, you may be entitled to a price reduction of an appropriate amount (if you choose to keep the product), or a refund (if you choose to reject the product).

Arrangements and costs of return

Thailand

Statutory Rights under Direct Sale and Direct Marketing Law in Thailand

Some of the time limits and other limitations specified below in respect of returns will not apply to you. Nothing in this Return Policy excludes, restricts, modifies, limits or overrides your rights under the direct sale and direct marketing law in Thailand.

Right to Terminate

Upon purchasing goods or services, you have a right to terminate the contract by delivering a written letter to us stating your intention to terminate the contract within 7 days from the date that you receive the goods or services to the direct sale business operator or direct marketing business operator.

Refund Period

Upon your election to terminate the contract in accordance with the paragraph above, we will refund the full amount of price that you paid upon the purchase of such goods or services within 15 days from the date that your termination letter is received by us.

Arrangement and Cost of Return

Please note that where you elect to terminate the contract, you must return goods to us or if they are not suitable for posting, allow Newegg to collect them from you. If the goods are faulty or mis-described, Newegg will pay the costs of return. In all other circumstances, you must pay the cost of returns.

If goods are damaged or lost on your fault, or you make it impossible to return the goods, you shall pay compensation to us, except where the damage has occurred as a result of usual handling of goods, such as opening packages to inspect goods (as permitted by applicable consumer laws).

United Kingdom

Statutory Rights under UK Consumer Law

Products (goods)

Changing your mind

Under UK consumer protection law, you have 14 days after the day that you (or somebody nominated by you) receive possession of a product to change your mind and receive a refund. If the delivery of your products is split into several deliveries over different days, you have until 14 days after the day that you (or somebody nominated by you) receives the last delivery to change your mind and receive a refund. To end your contract with us, please contact us as per section 1 of the Terms and Conditions or complete the Model Cancellation Form below.

If there is a problem with the product

We are under a legal duty to supply products that are in conformity with your order. Under UK consumer protection law, if the products are faulty, you have 30 days from the day you (or somebody nominated by you) receive possession of a product to reject the product and receive a refund. If you do not wish to reject a product during this period, you may ask us to repair or replace the product. If we are unable to do so, you may be entitled to a price reduction of an appropriate amount (if you choose to keep the product), or a refund (if you choose to reject the product).

Arrangements and costs of return

Services

Changing your mind

Under UK consumer protection law, you have 14 days after the day we confirm your order to change your mind. However, once we have completed the services you cannot change your mind (even if this 14 day period is running). If you cancel after we have started the service, you must pay us for the services provided until the time you tell us that you have changed your mind. To end your contract with us, please contact us as per section 1 of the Terms and Conditions or complete the Model Cancellation Form below.

If there is a problem with the services

Under UK consumer protection law, if there is a problem with the services, you may ask Newegg to repeat performance of the service, or if this is not possible, to a price reduction of an appropriate amount or a refund.

Digital content

Changing your mind

Under UK consumer protection law, you have 14 days after the day we confirm your order to change your mind, or if earlier, until you start downloading or streaming. If we delivered the digital content to you immediately, and you agreed to this when ordering, you will not have a right to change your mind. To end your contract with us, please contact us as per section 1 of the Terms and Conditions or complete the Model Cancellation Form below.

If there is a problem with the digital content

Under UK consumer protection law, if the digital content is faulty, you may ask us to repair or replace the digital content. If we are unable to do so, you may be entitled to a price reduction of an appropriate amount or a refund.

Model Cancellation Form

(Complete and return this form only if you wish to withdraw from the contract)

To [TRADER’S NAME, ADDRESS, TELEPHONE NUMBER AND, WHERE AVAILABLE, FAX NUMBER AND E-MAIL ADDRESS TO BE INSERTED BY THE TRADER]

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate

Updated on November 25, 2024

Argentina

Australia

India

Israel

New Zealand

Philippines

Saudi Arabia

Singapore

South Korea

Thailand

United Kingdom

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