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2018 Data Security Update & FAQ

What happened?
Newegg recently identified events indicating that unauthorized code was added to our website. We immediately launched an investigation, engaged a leading cyber security firm to assist, and are taking appropriate steps to address the issue.
What information was affected?
The investigation is ongoing and is focused on determining whether there may have been unauthorized access to payment card information used to make purchases on the website, and exactly what information may have been affected. Forensic investigations of this nature take some time to conduct, and we will have a more precise understanding of this incident once the investigation is complete.
What steps should I take to safeguard my information?
Newegg reminds its customers that it is always advisable to closely review their account statements for any suspicious activity. Payment card network rules generally provide that individuals are not responsible for unauthorized charges that are timely reported to the bank that issued the card. As always, we also recommend that customers be vigilant for suspicious emails or phone calls asking for them to confirm various personal or financial information.
What if I identify fraudulent activity on my payment card?
Suspected fraudulent activity should be reported immediately to your credit card provider. Payment card network rules generally provide that individuals are not responsible for unauthorized charges that are timely reported to the bank that issued the card.
Updated on September 21, 2018