• Discontinued, deactivated or currently unavailable items

    If an item is Discontinued, Deactivated or Currently Unavailable, it means we don’t know if or when we’re going to carry it again. Note: If we expect to restock an item soon, you will see an AUTO NOTIFY button on the item’s page. If we don’t plan on restocking, we’ll…

  • Refurbished items

    Refurbished Product Standards Policy Data Removal and System Reset All previous data has been securely erased, and the item has been reset to its original system configuration. This ensures that all personal information, user-installed content, and custom settings have been removed. Professional Cleaning The product has been professionally cleaned, both…

  • Quantity limit

    Popular items and items with limited quantity have a cap on how many you can buy within 48 hours.

  • Must be purchased with hardware

    If an item says that it “must be purchased with hardware,” it means you will need to add a non-software item (of your choice) to your order. The choice of hardware item is entirely up to you. There are no price or category requirements.

  • EggPoints

    EggPoints are earned when you purchase certain, eligible items and can be redeemed in your shopping cart for an instant discount on your order.

  • Price quotes

    To check the price, shipping cost, or availability of an item, just add it to your shopping cart, and update your zip/postal code. Shipping and taxes will be calculated automatically. If the price or availability of an item changes, you will see the change the next time you reload your…

  • Backorders

    If an item is out of stock but we expect that it will be back in stock, we may offer the option to place a back order for the item.

  • Pre-orders

    We occasionally allow pre-orders for an item before it gets released. Just look for the Pre-Order button where you normally see Add To Cart. The item’s release date will be listed on the item’s page. Pre-orders usually ship on the release date (if we have inventory). You will not be…

  • Canceling an order

    Most orders can be cancelled within a certain time frame. Once cancelled, item and pricing is not reserved.