1. Self-Help Home
  2. Progressive Leasing FAQ

Progressive Leasing FAQ

Progressive Leasing is a lease-to-own company that introduced the virtual lease-to-own model in the U.S., providing consumers with a flexible way to acquire merchandise such as furniture, appliances, and electronics through manageable payment plans. Customers can take ownership of their items by completing all scheduled payments or by choosing an early purchase option.

 

Q. What is lease-to-own or a lease-purchase program?

A. The Lease-to-Own Program from Progressive can be a great way to get what you want right now. Progressive offers a simple lease-to-own program. If you complete all standard recurring auto-lease payments or exercise an early purchase option, you will own the product(s).

Standard agreement offers 12 months to ownership. 90-day and other early purchase options cost more than the retailer’s cash price (except 3-month option in CA). To purchase early or to cancel lease you must call 877-898-1970. Retailer cannot activate early purchase options.

Q. How long does my approval last?

A. Your approval is valid for 90 days. If you have not signed a lease-to-own agreement within 90 days, your approval expires, and you can reapply with Progressive Leasing. At some retailers, if you do not sign your lease-to-own agreement that day, the order is cancelled. However, you can still create a new order if it is within the 90 days of your original approval.

Q. Do you charge an application fee or any other up-front fee?

A. No, we do not charge an application fee or processing fee. Your initial payment will be made using the credit or debit card you consent to be charged in the lease-to-own agreement. This is the first payment for your lease and is part of the 12-month lease-to-own total. If you are not approved, you will not be charged anything.

Q. Who do I contact if I have questions about my lease?

A. Leasing customer service representative at (877) 898-1970. Customer Service agents are available Monday through Friday from 10 a.m. to 7 p.m. (EST), Saturdays from 10 a.m. to 6 p.m. (EST) and closed Sunday. You may also access your account online via the customer portal, 24 hours a day 7 days a week at: https://myaccount.progleasing.com/

Q. How do I make payments?

A. During your lease signing, you agree for payments to be deducted automatically from your bank account and/or charged to your card you provided during the application process. Charges will appear on your statement as Progressive Leasing or Prog Lease, not the store where you selected your items

Q. How long is the lease agreement?

A. Standard Lease-to-own agreements are set up for 12-month to ownership.

Q. Is this a hard or soft inquiry (hit) on my credit?

A. Progressive Leasing will only make soft inquiries to the big three Credit Bureaus (Transunion, Experian & Equifax). Other secondary bureaus, however, do not offer a soft inquiry option.

Q. What type of items are available to lease from Progressive?

A. Items for personal, family or household use may be available to be included in Progressive Leasing’s lease-to-own option. Eligible items include appliances, furniture, jewelry, electronics, mattresses, mobile devices and accessories, musical instruments, and more. Progressive Leasing will not allow certain kinds of items to be included on the lease-to-own agreement Examples: items that are prohibited from lease-to-own by law, items permanently attached to a home or vehicle, consumable or intangible items, and items that create an excessive risk defined by Progressive Leasing. See Leasable Items Principles https://progleasing.com/leasable-items/

Q. Do I have the option of paying off my lease and owning the product(s) before the standard 12 months?

A. Yes. You can purchase the product at any time. You can take advantage of a 90-day purchase option (3-month purchase option in CA) as provided in your lease-to-own agreement. This is the least expensive lease-to-own purchase option and expires 90 days (3 months in CA) after your item(s) are delivered. After this option expires, you can exercise an early purchase option for less than the total of remaining 12-month lease-to-own total, as described in your lease agreement.

Standard agreement offers 12 months to ownership. 90-day and other early purchase options cost more than the retailer’s cash price (except 3-month option in CA). To purchase early or to cancel lease you must call 877-898-1970. Retailer cannot activate early purchase options.

Updated on November 4, 2025

Was this article helpful?